IT Associate
IT Associate
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Job Description
The IT Associate shall manage SharePoint for the Company as well as support the Help Desk. Information Technology Associates are responsible for the support and maintenance of all assigned assets and work tasks. The support and maintenance shall meet the requirements of the companys defined policies processes and SLAs. The support and maintenance shall be addressed in a timely manner to comply with internal requirements.
Responsibilities
- Provides technology supportremotelyand in-person (when required) to include but not limited to: advanced problem diagnosis and error resolution equipment setup/repair assisting with network /server troubleshooting/patching telecom support/troubleshooting.
- Manages helpdesk support.
- Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
- Resolves incidents associated with company-standard end user software and hardware including mobile/hand-held technologies. Identifies sources and trends of technical problems to prevent future occurrences within the prescribed processes and SLAs.
- Assists with off-site support for company sponsored functions/meetings.
- Analyzes information identifies key issues and relationships and draws logical conclusions; identifies the root causes of problems and develops and suggests appropriate solutions.
Requirements
- 1-2 years work experience in technology services and/or consulting environment
- Must be located within 30 miles of the Baltimore MD area and able to travel for urgent IT issues if needed.
- Highly proficient with SharePoint tool and management
- Highly proficient with Microsoft office suite
- Strong Networking capabilities
$20 - $21 an hour
Required Experience:
IC
Employment Type
Full Time
Key Skills
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