Entitlements Specialist-Ombudsman ()

Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years weve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance mental health services and housing support for all. Proudly doing so with integrity love and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care support and attention they need.

So it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Entitlement Specialist Coord.-Ombudsman (E.S.C.-OBM) to join our team!

By ICL definition under the direct supervision of the Program Dir. an Entitlement Specialist Coord.-OBM is someone primarily responsible for ensuring each resident obtains entitlements clearance at intake by coordinating the benefit application process with Social Service Case Managers to help carry out assignments that include the processing maintenance etc. for homeless individuals or individuals with mental conditions (i.e. persons properly diagnosed as suffering from mental illness alcoholism or substance abuse).

MIN. ROLE REQUIREMENTS & PREFERENCES:

• LOCATION: Brooklyn NY 11201 Available 5 Days min. Monday to Sunday with options for O.T. Shift: Days & Hours TBD
• EDU/EXP: BA Degree and 2 years of housing and entitlement services or relevant human services exp.
  • degree MUST be majored and/or concentrating (min. 24 credits) in the following social and/or human service fields social work psychology nursing rehabilitation education occupational therapy physical therapy recreation/recreation therapy counseling sociology community mental health child and family studies speech andhearing preferably in a shelter setting
• Proper attire always this includes work pants boots and outer/inner-wear with the ICL company logo (provided after training)

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:

• Ability to stand stoop bend and stretch for long periods
• Ability to make reasonable and sound evaluative judgments
• Ability to read and understand lease rental and utility agreements
• Ability to effectively use computer software such as MS Word and Outlook
• Ability to consistently report for work as scheduled being on-call if needed
• Ability to perform medium-to-heavy manual labor including lifting objects weighing up to 20 lbs
• Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders
• Strong problem-identification and solving skills with awareness of self and ones impact on others
• Ability to work both as a team and independently to help conform to all applicable safety and accountability measures
• Strong communication listening interpersonal writing and conveying skills bi-lingual is a plus but not mandatory
• Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities
• Ability to learn understand and comply with all state and city regulations policies and procedures regarding human services
• Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting
• Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below...

OMBUDSMAN TASKS:

• Will facilitate/coordinate with Sthe ocial Service department the training for shelter residents in Negotiating Life Skills.
• Act as an intermediary and assist the Social Services department in disputes between a client and some outside organizations such as Social Security Administration Human Resources Administration and Administration for Childrens Services etc.

ENTITLEMENT SPECIALIST COORD. TASKS:

• COUNSELING RESIDENTS AND CLINICAL STAFF:

1. Provide individualized benefits advisement services to consumers which include collecting the data analyzing it and making a recommendation to the individual.
2. Maintains regularly scheduled Entitlement counseling periods and meetings for the purpose of providing entitlement outreach and advisement to both residents and staff.
3. Communicates effectively and sensitively with both residents and staff and is particularly attuned to the residents varied and changing abilities to process the often difficult and complex entitlement information.

• MAINTAIN CASE RECORDS:
  1. Maintains Entitlement client case records in a timely and accurate manner
  2. Up-to-date filing of all incoming entitlement correspondence inter and intra-agency documents and info relating to the residents entitlement case
  3. Maintains an up-to-date and accurate written record in the Contact Notes section of the client case record of all Entitlement interactions with residents and with all the entitlement systems and inter and intra-agency contacts pertaining to the residents entitlement case
  4. Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes e.g. statistical surveys departmental reports etc. and can use this resource to problem solve and to present this information for supervisory review

• MAINTAIN ACCOUNTING RECORDS:
  1. Maintain the monthly level II residence entitlements account record and any additional accounting procedures ensuring that all the clients benefits are active and in place
  2. Utilize the account record as an analytical oversight tool to ensure ongoing receipt of client-eligible entitlement funds and to monitor the flow of client entitlement funds
  3. Maintain accurate and up-to-date Direct Deposit records of SSA-eligible Level II consumers processing all necessary paperwork for opening and closing Direct Deposit on time
  4. Maintain accurate and up-to-date monthly entitlements program account book in IMA by ensuring the timely recording of all incoming entitlement funds that finance a residents program fees plus PNA amounts
  5. Maintain understand and fully process statistical reviews finance reports and the additional forms and paperwork that are regularly issued:
     • Aging Report
     • Rent Arrears Report
     • Overpayment Report
     • Annual Progress Report (APR) for government-funded residential programs.

• Perform other job-related tasks as assigned in an organized and detail-oriented manner
• Please Note: To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship for the agency.

If you feel that youre a suitable candidate for this role and would like to join our organization please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below

ICL BENEFITS:

PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20 hours and EDU Leave is 40 hours ONLY!

• PAID Orientation and Training Union
• Choice of full and/or partial Health Dental and Vision Benefits (spousal and child coverage available too)
• Life & AD&D Insurance Medical Flexible Spending
• Mental Health Services and Providers
• Educational & Parental Leave
• Tuition & Work-Life Assistance
• Commuter Benefits Plan
• Employee Assistance Program
• Matching 403B (non-profit)
• Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.
• Discounts on select ticketed purchases provided by Plum Benefits
• And many more

Required Experience:

Unclear Seniority