Solution Customer Success Manager - Finance and Spend Management
Solution Customer Success Manager - Finance and Spend Management
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Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
Location : Mumbai India
What youll do:
As a Solution Customer Success Manager (S-CSM) focused on Finance and Spend Management solutions you will act as a trusted advisor maximizing customer lifetime value by delivering specialized expertise in financial processes and spend optimization to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of finance and spend management solutions.
- Build deep executive relationships and earn trusted advisor status with customers in finance and procurement domains
- Identify and understand Customer Success objectives and outcomes specific to these initiatives
- Drive solution adoption and consumption of tools leveraging customer business objectives
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions/services
- Identify sales leads and support sales in expansion and upsell efforts within the portfolio
- Manage through crisis and de-escalate customer situations related to implementations
- Drive renewals expansions and up-sells of subscription or perpetual license-based solutions
What youll bring:
- 5 years experience in Sales Pre-Sales Services or Solution/Product Management
- 8 years experience in with cloud software solutions and delivery models specifically in finance and spend management solutions.
- Strong executive presence and relationship building skills particularly with finance and procurement leaders
- Experience and knowledge of finance and spend management business models strategies and line of business processes is preferred
- Proven ability to handle difficult customer situations and discuss challenges with customer executives
- Commercial/deal support skills
- Relationship-driven mindset with excellent verbal and non-verbal communication skills
- Experience driving renewals expansions and up-sells of subscription or perpetual license-based finance and spend management solutions
- Ability to apply risk-mitigation strategies to customer situations
- Bachelors degree or equivalent required
- MBA or related post-Bachelor qualification is preferred
Meet your team: You will work closely with a team of approximately 11 other Finance and Spend Management CSM peers SAP MU leadership account teams industry teams and solution management organization focused on finance and spend management. You will also coordinate internal SAP and partner resources to ensure value delivery in finance and procurement transformations.
Skills youll use:
Professional Skills
- Business Acumen
- Complex Problem Solving
- Effective Communication
- Customer Orientation
- Establish Trust
- Influencing Skills
Tech Industry & SAP General Skills
- Key Performance Indicators (KPIs)
- Artificial Intelligence
- Software-as-a-Service
- Technology Innovation
- SAP Cloud Suite Portfolio
- Cloud ERP
Role Specific Skills
- Customer Value Journey Alignment
- Account Governance
- Account Strategy
- Customer Success Management
- Customer Retention
- Solution Adoption Strategy
- Customer Expansion
- Relationship Building
- Technology Solution Adoption
- Overcoming Objections
- Finance and Spend Management Domain Expertise
- Procurement Process Optimization
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 434373 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
