Mid-Market Field Representative (Demand Side Management)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

The position of Mid-Market Field Rep is accountable for managing the DSM relationship with assigned mid-market commercial customers (approx 200-500kw). The objective of this position is to drive high levels of customer satisfaction and loyalty through effective implementation of DSM Sales strategies including collaborative planning and delivery of the demand side management programs and responding to customer needs mainly through on-site visits and other channels of influence including inbound/outbound calling. Develop responsive relationships with business customers providing them with detailed information recommendations and solutions concerning their energy utilization needs. Responsible for DSM sales and customer satisfaction goals. Must possess strong interpersonal and communication skills. You will need to work both independently and in a team environment on current projects and new business opportunities.

Essential Responsibilities

• Develop and implement effective DSM account management strategy and tactics including: Territory Management and Communication Plan; customer prioritization based on needs; identification of Key Decision Makers and Influencers; Collaborative Account Planning with other field reps and delivery of Demand-side management programs. Work with BSC inside reps in communicating and handing off all other customer service issues including billing reliability collections rate analysis etc. Utilize approved marketing materials to present DSM presentation and proposal to prospects identifying benefits and advantages of our products and services. Maintain excellent Customer Satisfaction results while forming the DSM sales relationship process. Position may also require some DSM sales to smaller business customers
• Promote and sell DSM products and services within assigned territory consisting mainly of mid-sized commercial customer accounts maintaining a DSM quota and following established guidelines. Partner with the Inside BSC Sales rep to assure clean and effective hand-off of customer opportunities or issues when necessary. Obtain resources to meet customers needs in conjunction with the inside sales staff BSC representatives or third-party providers. Establish and maintain a productive working relationship with customers. Proactively cold-call target prospects and leads opening a line of communication with key contacts to create interest in DSM solutions and services. Build rapport with key contacts by utilizing a consultative approach. Present benefits and obtain commitment to explore DSM opportunities further.
• Maintain an in-depth knowledge of complete line of products/services and customers issues and needs through in-house training and reading/research. May provide guidance to less experienced representatives. Address other than DSM customer utility issues during calls and effectively handoff to BSC for back office follow up. This will often be required to move customer to consideration of energy efficiency programs. Requires effective team-working skills to work with internal and external customers.

Minimum Requirements

• College degree preferred.
• 3-5 years of inside or outside sales marketing or customer service experience and proven results.
• Experience working with Commercial Customers a plus.
• Excellent oral and written communication skills working knowledge of DSM marketing programs applicable rates and Customer Resource System (CRS) and Salesforce desired.
• Demonstrated high levels of customer focus teamwork skills and work plan initiative.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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