Renewal Specialist (Mid Market) (Hybrid)
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Job Location:
Clearwater, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Mid-Market Renewal Specialist is responsible for coordinating with Mid Market CSMs and customers to provide pricing quotes for renewals adding upsell where applicable and then successfully and efficiently closing those opportunities.
Responsibilities:
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with Mid-Market CSMs to strategize on renewals and add-ons/upsells needed for those renewals to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Employ pricing strategies that meet the Companys standards policies and procedures
- Generate pricing quotes for renewals
- Manage your assigned 30 60 and 90 day opportunity pipeline weekly and daily forecasts and meet regularly with the Mid-Market Renewal Specialist Director to review and strategize
- Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Companys CRM
MinimumQualifications:
- Associates Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome Internet Explorer etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts practices and procedures within the IT Security Field
- Previous sales or negotiation experience
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone email and video conferencing
Our Fantastic Benefits
Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.
Required Experience:
IC
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
About Company
KnowBe4 HRM+ is your all-in-one platform for security awareness training, cloud email protection, & more. Trusted by 47 of the top 50 cybersecurity firms.
