Visitor Services Coordinator
Visitor Services Coordinator
Posted on :
27-08-2025
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1 Vacancy
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Job Description
About Mount Auburn Cemetery
Mount Auburn Cemetery is a vibrant cultural landscape that combines the beauty of nature and art with commemoration and remembrance. Founded in 1831 Mount Auburn represents a major turning point in nineteenth-century attitudes about death burial and commemoration and was imitated widely across the United States. As a designed landscape of beauty and inspiration Mount Auburn continues to serve the public as an active cemetery important birding site tourist destination and beloved community resource. More than 100000 individuals are remembered here including Harriet Jacobs Winslow Homer Isabella Stewart Gardner Henry Wadsworth Longfellow and Julia Ward Howe. As a National Historic Landmark we welcome more than 250000 visitors a year to our horticultural landscape accredited arboretum wildlife oasis and outdoor museum of commemorative art. Located in Cambridge and Watertown Massachusetts outside of Boston Mount Auburn is a green space of 175 acres that provides welcome respite and refuge in an urban environment.
POSITION SUMMARY:
Role and Responsibilities:
Reporting to the Director of Education & Visitor Services the Visitor Services Coordinator manages the daily operations providing welcome at the front entrance including coordinating all core visitor amenities and hospitality. The Coordinator manages all gift shop operations including inventory and revenue. The Coordinator manages group tour and public tour finances and coordination. The Coordinator assists in the development of annual goals and budgets that support Mount Auburns strategic objectives to welcome and inspire all who visit.
REQUIRED QUALIFICATIONS:
Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race color ancestry religion gender national origin age pregnancy citizenship status physical or mental ability military status sexual orientation or any other characteristic protected by law.
Mount Auburn Cemetery is a vibrant cultural landscape that combines the beauty of nature and art with commemoration and remembrance. Founded in 1831 Mount Auburn represents a major turning point in nineteenth-century attitudes about death burial and commemoration and was imitated widely across the United States. As a designed landscape of beauty and inspiration Mount Auburn continues to serve the public as an active cemetery important birding site tourist destination and beloved community resource. More than 100000 individuals are remembered here including Harriet Jacobs Winslow Homer Isabella Stewart Gardner Henry Wadsworth Longfellow and Julia Ward Howe. As a National Historic Landmark we welcome more than 250000 visitors a year to our horticultural landscape accredited arboretum wildlife oasis and outdoor museum of commemorative art. Located in Cambridge and Watertown Massachusetts outside of Boston Mount Auburn is a green space of 175 acres that provides welcome respite and refuge in an urban environment.
POSITION SUMMARY:
Role and Responsibilities:
Reporting to the Director of Education & Visitor Services the Visitor Services Coordinator manages the daily operations providing welcome at the front entrance including coordinating all core visitor amenities and hospitality. The Coordinator manages all gift shop operations including inventory and revenue. The Coordinator manages group tour and public tour finances and coordination. The Coordinator assists in the development of annual goals and budgets that support Mount Auburns strategic objectives to welcome and inspire all who visit.
- Provides welcome to all visitors at the Front Entrance
- Coordinates all core visitor amenities and hospitality that deepen the experience for Mount Auburns 150000 annual visitors
- Manages the shift schedule in collaboration with other departments for staff and volunteers at the Info Desk and Gift Shop
- Manages private group tour program. Reviews visitation requests of all groups wishing to visit the Cemetery secures guides as necessary and handles all financial transactions associated with visit.
- Manages the Visitor Education Box Office including all telephone and email inquiries
- Manages Gift Shop inventory and revenue both on-site and through the webstore
- Creates annual goals and budgets for visitor services that support Mount Auburns strategic initiatives.
- Maintains stock of all interpretive materials including printed brochures maps and publications. Facilitates the production of updated materials and the reprinting of depleted printed materials as necessary.
REQUIRED QUALIFICATIONS:
- A bachelors degree or equivalent is required. Interests in social history natural history and horticulture highly desirable. Must be able to act as an effective representative of the Cemetery and the Friends of Mount Auburn.
- Two years of experience managing adult volunteers preferred.
- Demonstrated ability to work with the public and to coordinate complex tasks. Ability to follow through on assigned tasks and to work independently. Ability to handle financial transactions and manage inventories accurately.
- Demonstrated excellent communication skills in person in writing via telephone or other computer or other electronic media.
- Dependable punctual and articulate.
- Demonstrated ability to be flexible and creative as work demands change.
- Must be able to use a computer and telephone and mobile radio equipment. Must be able to drive a car and have a drivers license valid in Massachusetts.
- Must present a good professional image.
- The person in this position needs to move and work out-of-doors and within an office environment as well as the Gatehouse areas Administration Building Operations Center Story Chapel and Bigelow Chapel both up and downstairs.
- The person in this position needs to move within all areas of the Cemetery grounds and buildings and drive Cemetery vehicles.
- Frequently moves program materials and supplies using proper safety procedures.
Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race color ancestry religion gender national origin age pregnancy citizenship status physical or mental ability military status sexual orientation or any other characteristic protected by law.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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