Vice President, Platform Operations & Governance
Vice President, Platform Operations & Governance
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1 Vacancy
Job Description
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
The Vice President Platform Operations & Governance is responsible for the operational excellence of global platform technologies inclusive of applications infrastructure and technology governance. This leader will be responsible for directing & establishing how the global technology organization leverages observability site reliability engineering advanced automation & AI and service-based frameworks to increase the resiliency & stability of our application & infrastructure. Responsible for overseeing the governance function which includes change management release management incident/problem management; stewardship of technology assets for cost efficiency (finOps for cloud & on-prem resources); and centralized oversight & technical resource/capacity planning.
This role ensures consistent global operating standards performance monitoring use of automation techniques and infuses observability & metric-driven culture into everyday operations of global technology services. Organizes and oversees platform operating reviews across all teams; and setup a 24 x 7 x 365 platform monitoring center of excellence to support UDX locations worldwide inclusive of incident management & coordination with sites & shared service providers. Responsible for maturing organizational readiness by tooling & automation implementing best practices from ITIL framework and incorporating progressive thinking into modernizing & improving the efficiency of the enterprise technology organization.
MAJOR RESPONSIBILITIES:
Platform Operations
- Oversee and lead team of technologists focused on observability site reliability engineering and operational monitoring for global applications & infrastructure using automation efficient processes and industry best practices
- Define communicate and implement a progressive vision for observability that ensures all technology services are resilient stable and monitored
- Setup and establish a 24 x 7 x 365 global monitoring and incident management center for applications & infrastructure; establish BAU operational model that covers all UDX sites using automation and performance monitoring
- Build scalable processes & methodologies for providing technology services that are integrated to the global service model
- Establish and oversee operational excellence across all technology services using metrics KPIs automation and processes; provide a formal monthly technology operations report describing the state of technology services
- Setup and establish a finOps team that will steward the provisioning usage and capacity planning of our company technology resources
- Act as key subject matter expert on observability site reliability engineering and operational automation
- Lead by example & oversee a team of technologists (full-time employees project hires and partner resources) from different backgrounds to deliver best-in-class solutions
- Drive platform reliability and uptime of all technology services to ensure superior Digital Show Quality for Universals guests and team members
- Drive focus on operational excellence throughout the organization & partners including (but not limited to) processes governance efficient working approaches collaboration
IT Governance
- Oversee and lead the change management & release management teams
- Define communicate and implement a robust IT governance framework that supports growth & scaling of our global business; develop & implement metric-driven processes
- Report on governance metrics trends incidents etc; coordinate and manage the tracking & follow up efforts related to operational incidents
- Partner with corporate cyber security team on audit policy definition & implementation
- Oversee review and approve change/release management; incident & problem management
- Oversee review coordinate deployment of patches across all infrastructure (production & non production)
- Oversee operational incident management and coordinate and interface with related teams
- Plan coordinate and participate in company/business audit activities; proactively plan design and implement remediation actions
- Plan manage and implement industry related certifications (e.g. ISO27001)
Cross-Team Collaboration Team Culture Staff Development
- Lead and mentor direct reports/team members in day-to day management and administration
- Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
- Promote working culture of accountability and technology depth to support Universals physical and virtual business aspirations
- Drive Universal Culture of team-member satisfaction through effective communication planning risk management and coaching of high-potential candidates at every level of the organization
- Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.
Administrative
- Manage appropriate departmental budgets; review/approve related budget expenditures with act as an owner mentality.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelors degree in Computer Science Computer Engineering Information Systems Business Administration or highly-relevant equivalent experience is required.
- Masters degree is preferred.
EXPERIENCE:
- 12 years experience in enterprise/shared/infrastructure/network/IT services/IT governance; platform operations & proven success managing reliability of applications & infrastructure.
- Deep experience with observability of applications & infrastructure; site reliability engineering at global scale; managing SLAs operational excellence and IT service management.
- Deep experience using automation & monitoring tooling in enterprise operations.
- Experience with finOps & cost/resource/capacity planning.
- Experience establishing & managing 24 x 7 365 operations using automation & metrics.
- Experience in coordinating shared services across large corporate entities.
- Experience in large scale technology implementations & program planning.
- Demonstrated experience developing data solutions in bi-modal technology environments that combine digital/agile with enterprise/monolithic applications.
- Experience in executive communication business-focused data story-telling relationship building and decision making; expert at stakeholder and partner management.
- Or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Chief
Employment Type
Full-Time
