Director, HRIS
Director, HRIS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Love helping people Well Zendesk is looking for a Director of HRIS who is a sharp go-getter! You should be customer-centric a problem solver caring honest observant humble rational and above all else self-aware. To be successful here you should not be shy and be ready to address any task big or small. We are looking for someone who is collaborative has a good work ethic and enjoys being part of a diverse team across the globe.
About Zendesk
At Zendesk we believe outstanding customer experiences come from exceptional service and collaborative teamwork. We lead with empathy innovate with purpose and celebrate diversity and inclusion in everything we do. Join us as a Director of HRIS you will be part of a global team that cares deeply about our people and the technology that powers them.
The Role
We are seeking a forward-thinking Director of HRIS to lead the strategy governance and optimization of our Workday platform for a global SaaS organization of 6000 this role you will be responsible for ensuring Workday is leveraged to deliver an exceptional employee experience streamline HR processes and provide actionable insights that enable our People team and business leaders to make informed decisions.
You will partner closely with HR Finance IT and business leaders to maintain platform integrity drive system enhancements oversee integrations and guide a high-performing HRIS team. This is both a strategic and hands-on role balancing long-term platform vision with execution excellence.
What Youll Do
Key Responsibilities
Platform Strategy & Governance
Own the strategic roadmap for Workday ensuring it aligns with business priorities scalability needs and best practices for a high-growth SaaS environment.
Establish and enforce governance processes for configuration data integrity security and change management.
Evaluate new Workday modules features and releases to drive platform evolution.
Leadership & Team Management
Lead mentor and develop a team of HRIS analysts and administrators.
Foster a culture of innovation collaboration and continuous improvement within the HRIS function.
Build strong partnerships with HR IT Finance Payroll and business stakeholders.
Operations & Optimization
Oversee daily Workday operations including HCM Recruiting Talent Compensation Absence Time Tracking and Payroll modules.
Drive process automation self-service adoption and user experience improvements.
Lead the design testing and deployment of enhancements integrations and reporting solutions.
Maximize the value on existing investment within our platform(s)
Data & Insights
Ensure high-quality HR data is available for analytics compliance and business insights.
Partner with People Analytics to deliver dashboards and metrics that inform workforce decisions.
Maintain compliance with data privacy regulations (e.g. GDPR CCPA).
Vendor & Stakeholder Management
Manage Workday vendor relationships contracts and escalations.
Serve as the primary liaison for Workday release management ensuring smooth adoption of new features.
Represent the HRIS function in cross-functional technology initiatives.
What You Bring
10 years of HRIS experience including 5 years in Workday leadership roles.
Proven experience leading Workday for a large-scale organization (5000 employees).
Deep expertise across Workday HCM and multiple modules (e.g. Recruiting Talent Compensation Payroll Absence).
Strong leadership skills with experience managing and developing HRIS teams.
Excellent project management stakeholder engagement and communication skills.
Preferred
SaaS or high-growth tech industry experience.
Experience with global Workday deployments and multi-country configurations.
Familiarity with API-based integrations and data governance practices.
Workday certifications in relevant modules.
Why Zendesk
Lead with exceptional customer service: Every interaction matters. We do more than fix tech issues we create seamless experiences for our colleagues.
Deliver the simplest solution: We cut through complexity with clarity and efficiency. Less is more.
Show pride in our work: You own your impact and bring your best every day.
Care for each other: We support and celebrate one anothers successes and challenges.
Collaborate and innovate: Diverse voices and ideas fuel our creativity and growth.
Commit to inclusion: Were building a workplace where everyone can thrive and belong.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Director
Employment Type
Full-Time
