Manager 1, Technical Support Engineering
Manager 1, Technical Support Engineering
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Job Description
We are Datadogs in-house product experts. The technical solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos presentations technical evaluations and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
- Manage develop and mentor a fast-paced team of Solutions Engineers who respond to client requests reproduce and troubleshoot issues and dive into the 400 integrations that Datadog works with
- Ensure successful onboarding of new Solutions Engineers
- Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
- Review and help prioritize Solutions Engineering escalations
- Dispatch customer requests throughout the day as part of a queue rotation schedule
- Oversee demo training and assist in demo certification
- Assist with incident response during outages/incidents communicating with customers and providing our internal teams with info that were getting first-hand from those customers
- Build out documentation and knowledge base articles for a variety of technologies
Who You Are:
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated detail-attentive and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- An inclusive company culture able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Employment Type
Full Time
