People Services Cluster Lead

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum through a unique combination of deep human understanding and trusted science. Whats more were achieving it in a company that were in control an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.

With category leading brands such as Sensodyne Voltaren and Centrum built on trusted science and human understanding and combined with our passion knowledge and expertise were uniquely placed to do this and to grow a strong successful business.

This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.

About the role

As the People Services Cluster Lead this role will be accountable for the delivery of end-to-end HR Services and its activities for 11 countries ie. Singapore Malaysia Thailand Indonesia Vietnam Philippines Taiwan Australia New Zealand Japan & Korea. This role will be based in Malaysia and reports into Regional Head of People Services APAC.

Key responsibilities

• Provide guidance and support to People Services Specialists across Tier 1 & Tier 2 ensuring they have the resources and direction needed to effectively handle queries and cases within their respective clusters and countries with an emphasis on service quality.
• Lead and manage the operational performance of People Experience Partners across the Cluster ensuring alignment with organizational goals optimizing service delivery and maintaining a high standard of employee experience.
• Monitor the performance and productivity by conducting regular evaluations to ensure the team provides timely resolution on cases and maintains employee files and records in accordance with SLAs and KPIs.
• Serve as a point of escalation that cannot be resolved by team ensuring timely and appropriate resolution.
• Collaborate with the wider People Services HR process leads and country / cluster teams on projects process enhancements and initiatives to enhance overall consumer satisfaction.
• Ensure adherence to audit and regulatory requirements both internal and external ensuring risks are mitigated. Address audit queries raised by Risk and Compliance and Audit teams.
• Drive employee engagement and motivation through recognition feedback and professional development opportunities
• Lead and champion continuous improvement initiatives by identifying opportunities for process optimization implementing best practices and driving cross-functional collaboration to enhance operational efficiency and team performance.
• Foster a culture of growth and development by mentoring team members providing constructive feedback and creating individualized development plans to build skills enhance performance and support career progression.
• Manage HR projects by developing plans allocating resources and ensuring timely execution within scope and budget. Collaborate with cross-functional teams to implement technology and process improvements while keeping stakeholders informed.

Qualifications and skills

Technical

• Operations Management: Lead Tier 1 and 2 teams to ensure timely high-quality service aligned with SLAs and KPIs.
• Process Improvement: Drive continuous improvements to optimize processes and boost efficiency.
• Analytical and able to interpret metrics and generate insights from data.
• Project Management: Oversee and manage HR projects ensuring on-time on-budget delivery while engaging stakeholders.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment trust and successful collaboration.
• Experience with Workday ServiceNow or other HR systems are desirable but extensive trainings will be provided.
• Fluent spoken and written English is essential and possess language capability in one of the Asian languages; ie. Mandarin Japanese or Korean would be an added advantage.

Behavioural

• Leadership: Inspire and guide teams with clear direction fostering a culture of accountability and growth.
• Problem-Solving: Quickly assess issues provide solutions and ensure resolution in a timely and effective manner.
• Adaptability: Embrace change and adjust to new challenges driving continuous improvement and innovation.
• Change Management: Lead teams through change with resilience ensuring smooth transitions and buy-in for new initiatives.

Care to join us. Find out what life at Haleon is really like Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone. Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.

As you apply we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity/expression age disability genetic information military service covered/protected veteran status or any other federal state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific accommodations you are requesting. Well provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.