Snowsports Operations Assistant (JPN Bilingual)

Location: Niseko Japan

Contract term: Seasonal / Full-time

Period: December 1st 2025 - March 31st 2026

Work hours: 38 hours on average throughoutthe season

About Us

Rhythm is about creating epic experiences for our customers which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation adventure and balance. Working at Rhythm is more than a job its an experience you will have forever.

The Role

As the Snowsports Operations Assistant your primary responsibility will be to support theefficient and smooth operation of our Snowsports programs and general assistant to ourAdministration Coordinator. You will assist in various administrative logistical and customerservice tasks ensuring a positive experience for guests & staff and contributing to the overallsuccess of our Snowsports operations.

Key Responsibilities and Duties

Program Support

• Assist with the organisation and logistics of the Privates Programs and Futures Programs.
• Assist with organisation and logistic of Training Program.
• Assist with other Snowsport programs (if needed).
• Liaise with instructors to assist with locating their guests or dealing with any problems or issues which may arise during the lesson time.
• Driving guests or instructors to their lesson start location as needed including in an emergency.
• Assist with vehicle logistics and process; handover keys for product and other support on daily basis.

Administrative Support

• Assist in preparing and distributing reports memos and other documents related to Snowsports operations.
• Provide general Snowsport administrative support including data entry filing and record-keeping.
• Provide general operation administrative support that requires Japanese language.
• Assist Administration Coordinator with some daily/weekly or monthly tasks.
• Assist Administration Coordinator with translation (Japanese-English/English-Japanese) includes car accidents medical emergencies etc.
• Assist to liaison with NU Mountain Operation and other resorts emergencies ski patrol re-issue or buying lift pass etc.
• Covering days off of Administration Coordinator and other Snowsport Ops assistant.
• Smoothly coordinate operations with other departments (Payroll Account Finance and HR).

Customer Service

• Provide excellent customer service to participants addressing inquiries resolving issues and ensuring a positive experience.
• Assist with guest check-ins and check-outs; provide updates to the team on guests which may less and be proactive in finding solutions which best meet the guest goals.
• Communicate program details schedules and updates to instructors/guests as needed.
  
  

What youll need to succeed

• A passion for the mountains our community and our sport you will hold an intense fire for passing this on to others. Lets light the fire inside.
• Previous experience in a customer service or administrative role preferably within the snowsports or outdoor recreation industry.
• Strong organisational and time management skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Detail-oriented mindset ensuring accuracy and attention to detail in all tasks.
• Proficiency in using computer systems and software applications for data entry scheduling and record-keeping.
• Ability to work effectively as part of a team and collaborate with staff from various departments.
• Knowledge of Snowsports and equipment is desirable.
• Willingness to learn and adapt to new processes and procedures.
• Strong commitment to delivering exceptional customer experiences.
• Holding Japanese or International Driving Licence (IDL) and happy to drive Rhythm vehicles.

The Perks and Benefits

As a Rhythm employee youll experience the same legendary hospitality we extend to our guests. Were passionate about looking after our crew and here are just a few of the perks youll enjoy when you join our team:

• Live Work and Play in Paradise: Immerse yourself in one of the worlds top mountain resorts.
• Work with a Legendary Crew: Join a team thats passionate fun-loving and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties events and day trips our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program enjoy free snowsports or bike demos and take advantage of generous store discounts for you your friends and your family.

At Rhythm we work hard but we play even harder. If you know anyone whos worked with us before theyll tell you this isnt just a job- its an experience of a lifetime. Our fun supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join

If you have the skills the flair and the stoke (enthusiasm) to share we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification please dont hesitate to reach out.