Quality Systems Support Specialist
Quality Systems Support Specialist
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Job Description
Who We Are Looking For:
Are you the Quality Systems Support Specialist weve been searching for In this role you will have the opportunity to share your passion for helping others by working with our team!
Justice Resource Institute (JRI) is a leader in social justice offering over 100 programs that serve underserved individuals and families throughout Massachusetts Rhode Island and Connecticut. We are a nonprofit human services organization providing residential group home community-based outpatient and public health treatment settings for children adolescents adults and their families. While our programs are varied the common thread is that we deliver trauma-informed care.
The Quality Systems Support Specialist will play a key role in cross-functional teams that focus on developing and delivering effective and simple solutions to the challenges our programs face every day.
In addition the Quality Systems Support Specialist will use management and analytical skills to contribute to impactful social justice. Specifically you will assist in the customization and maintenance software systems that ensure the seamless operation of our programs.
Salary: $75000 per year
What Youll Do:
- Provide project support for agency-wide initiatives that ensure quality of systems and services across the agency.
- Project support will include a variety administrative tasks such as organizing and maintaining project documentation coordinating communication efforts and meeting facilitation as well as technical tasks such as customizing systems and testing systems prior to deployment.
- Work in collaboration with a variety of departments to support the development maintenance and integration of a variety of electronic systems. Relevant systems may include; Salesforce Learn365 SharePoint Classy and a variety of other development softwares UKG the Microsoft Suite (including Microsoft Forms and Power BI) and other systems as needed.
- Provide end user support including initial user training creation of training documents providing on demand support and facilitating user adoption of new systems.
- Support efforts to monitor the effectiveness of systems and workflows identifying opportunities for improvement and ensuring that solutions are delivered effectively.
- Performs other related duties as assigned.
Why JRI
- Be who you are! JRI is committed to creating a workplace built on respect collaboration and opportunity where every employee is valued and supported in making a meaningful impact.
- We offer a $2000 bilingual bonus to new hires who speak a second language other than English!
- Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC LCSW LICSW RN and more!
- Access to our excellent Blue Cross medical and Delta Dental benefits.
- Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
- Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
- Wellness benefits including access to employee engagement groups self-care resources and an Employee Assistance Program.
- Generous paid time off up to 19 days for full time employees in your first year and much more!
Requirements:
- Must be 21 years of age.
- Bachelors degree required.
- Experience with project management or any of the software systems listed is preferred but not required. Ability to code is not required.
- Ability to quickly learn how to administer various software systems.
- Strong analytical skills with the ability to troubleshoot software/system issues.
- Strong organizational skills and be detail oriented; strong written and verbal skills.
- Be comfortable working across departments to gather requirements implement solutions and support adoption of new tools.
- Be able to work independently and collaboratively on multiple project simultaneously.
- Background and driving record checks will be performed.
At JRI we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect collaboration and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each persons contributions we create an environment where people can grow develop their skills and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
