Guest Services Specialist- Full Time

Total Compensation Information:

Hourly range ($17.31-20.45) with hours worked over 40 in a week eligible for overtime premium pay for National Aquarium recognized holidays and shift differential for overnight shifts. National Aquarium provides an excellent benefits package including four weeks paid time off six paid floating holidays up to four weeks of paid family leave and conservation day leave. Employees are eligible for health care (single and family) after 30 days of full-time work and 401(k) plan participation with employer match available. Employees receive a family membership package and Aquarium tickets.

About the National Aquarium

Established in 1981 the National Aquarium in Baltimore Maryland is a nonprofit organization whose mission is to connect people with nature to inspire compassion and care for our ocean planet. The Aquariums award-winning habitats are home to thousands of animals representing hundreds of species of fish birds amphibians reptiles and mammals. We are proud to be accredited by the Association of Zoos and Aquariums (AZA) and exceed industry standards in all aspects of animal care and welfare.

More than 1.2 million people visit the Aquarium each year to experience our immersive exhibits and we reach far more through our science-based education programs and hands-on field conservation National Aquarium is one of the top three aquariums in the United States and the largest paid cultural attraction in Maryland.

Our Mission and Goals

The Aquariums missionto connect people with nature to inspire compassion and care for our ocean planetbegins within the walls of its buildings but it does not end there. The Aquarium protects enhances and restores natural resources through education and engagement habitat restoration animal rescue and sustainable business practices with its conservation work guided by three overarching goalsto combat climate change save wildlife and habitats and stop plastic pollution.

Our Values

At the National Aquarium our core values form the basis for our beliefs about our organization our colleagues and ourselves and serve as the framework to guide our behaviors and actions to achieve our mission.

Connection: We take the time to build lasting connections with each other our guests the animals in our care and the nature that surrounds us. We communicate clearly and collaborate readily within and across teams. We engage thoughtfully with our partners. We practice shared accountability.

Curiosity: We center learning and growth in all that we do. Our people are empowered to explore new approaches. We support taking risks. We value diverse perspectives and bold ideas. We embrace change.

Optimism: We celebrate the power of positive moments and shared experiences. We seek out opportunities to have fun. We reconnect with our purpose through sharing successes with our colleagues.

Service: We are in service to each other our guests and our communities. We make intentional decisions and actions for the benefit of the people and animals within our organization.

Wellbeing: We ensure our people and animals have what they need mentally and physically to thrive. We are committed to improving the wellbeing of communities and sharing the healing power of natural for all.

Our Commitment to Diversity Equity Inclusion and Justice

National Aquarium values an inclusive and diverse environment for all employees volunteers and interns. Our goal is to recruit develop and retain the most talented people from a candidate pool representative of the variety of communities we serve. With a commitment to diversity equity inclusion and justice the Aquarium is proud to be an Equal Opportunity Employer and promotes an environment free from all discrimination and harassment.

In the selection and retention of employees volunteers and interns we do not discriminate on the basis of race color religion or belief national social or ethnic origin ancestry citizenship status age physical mental or sensory disability sex (including pregnancy or childbirth) marital status veteran status sexual orientation gender identity and/or expression genetic information arrest record family or caregiver status HIV status socioeconomic status or any other characteristic protected by applicable federal state or local law.