Senior Software Engineer - Messaging
Senior Software Engineer - Messaging
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Job Description
Job Description
Zendesk is looking for a Senior Software Engineer to join the Agent Workspace Messaging Team in Singapore. Youll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences working toward an omni-channel customer engagement product.
You will work with a diverse team of skilled engineers developing a highly-responsive web application. Youll partner with product and UX teams to improve workflows and develop new features.
What youll do
Build backend systems for our next-generation Messaging platform serving millions of users daily
Create modern experiences on our Agent Workspace product working full-stack
Collaborate with Product Managers Team Leads and Designers in small teams using bi-weekly sprints
Contribute to technical design discussions and propose innovative solutions
Ensure platform scalability performance and security in collaboration with ops teams
Mentor junior team members through pairing sessions and code reviews
Participate in coding pull request reviews and testing
What you bring
Proven software engineering experience with strong capabilities in Java Python Ruby or Go
Working knowledge of JavaScript and React
Strong understanding of web technologies and frontend-backend interactions
Experience building scalable distributed systems (Kafka GraphQL gRPC experience a plus)
Strong troubleshooting skills using metrics logs and traces
Good command of data structures and algorithms
Excellent communication skills with a customer-first mindset
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
