IT Administrator
IT Administrator
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$ 90000 - 99000
1 Vacancy
Job Description
About Backblaze
Backblaze is the object storage leader in the open cloud movement fueling customer success with cloud storage built purposefully to unlock budgets unburden administrators and unleash innovators. Together with our partners were helping customers break free from the restrictive overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007 we scaled the business with less than $3 million in outside funding until 2021 when we did a traditional IPO on the Nasdaq stock exchange. Today Backblaze generates over $125m in revenue and is the leading specialized storage cloud managing over three billion gigabytes of data storage for 500K customers in 175 countries including businesses developers IT professionals and individuals.
But while there is a lot to celebrate in our past there is almost as much opportunity ahead of us. We are seeking an IT Administrator to join our team!
About The Role
The Desktop Administrator is responsible for delivering Level 2 technical support and ensuring the smooth operation of desktop systems and related IT infrastructure. This role involves installing configuring upgrading and maintaining hardware and software in alignment with IT standards and customer service requests. The Desktop Administrator manages user access VPN accounts and conference room systems while also overseeing preventive maintenance to minimize downtime.
What Youll Do:
- Provide Level 2 support for colleagues having technical issues
- Install configure upgrade maintain and support desktop systems based on customer service requests and IT standard practices - including new hire setups
- Develop preventive maintenance procedures to avoid system failures.
- Set user access rights and permissions and create VPN accounts for users.
- Maintain printers and other software and hardware peripherals.
- Configure and maintain conference rooms and associated equipment - Zoom and Google hardware
- Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
- Perform repairs and replacements of software and hardware peripherals.
- Provide new hire orientation training regularly.
- Provide assistance to IT Team members if needed on operations & projects
- Perform failure analysis and determine corrective action plans.
- Plan and execute allotted work within deadlines and maintain records of daily tasks.
- Oversee inventory management of software and hardware components.
- Maintain accurate documentations for system installations configurations upgrades and disaster recovery activities.
- Install antivirus software and oversee software license renewals.
The Right Fit:
- 2 years of IT experience
- Demonstrated experience supporting both Helpdesk and Systems Administration teams.
- Hands-on expertise with enterprise IT tools such as JiraConfluence Jamf Okta Google Workspace Slack and endpoint management platforms.
- Strong understanding of ITIL principles and service desk operations.
- Exceptional communication and interpersonal skills.
Bonus Points For:
- Experience supporting hybrid or remote-first teams.
- Familiarity with security best practices.
- ITIL SCRUM PMP or other relevant certifications.
Backblaze Perks:
- Healthcare for family including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
To provide greater transparency to candidates we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function level and country location benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors including candidate location skills depth of work experience and relevant licenses/credentials and may vary from the amounts listed below.
At Backblaze we value being fair and good to our customers partners and employees. Thats why diversity equity and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race ethnicity nationality gender sexual orientation age religion socio-economic status ability veteran status and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application please view ourBackblaze Employee Privacy Notice.
Required Experience:
Unclear Seniority
Employment Type
Full Time
