IT Systems Administrator

Title: IT Systems Administrator
Location: Palo Alto CA
Duration: 6 Months

Description

This role is ideal for someone with approximately 3 years of hands-on experience in system administration eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and youll play a key role in maintaining our systems supporting our users and assisting in the implementation of new technologies.

Core Responsibilities

Advanced Troubleshooting and Technical Support

• Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
• Serve as a point of contact for client FedRAMP systems collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support

• Providing premium and proactive technical assistance to Clients senior leadership executives and their administrative staff.

Asset Management and Documentation

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints documenting hardware and software details.
• Assist with asset management including tracking inventory of hardware and software.

Process Optimization

• Identify recommend and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation.
• Regularly update existing articles to ensure accuracy and relevance.

Qualifications

Minimum Qualifications

• Minimum of 3 years of work experience providing front-line IT support or systems administration work.
• In-depth knowledge of Windows/Android Apple ecosystem of products including Macs iPhones and iPads.
• Advanced proficiency with standard IT productivity tools and systems (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client.
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
• Excellent customer service skills and the ability to be a self starter.
• Exposure to IT security best practices.