Supervisor III, Issues Management
Supervisor III, Issues Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position has responsibility for the day to day supervision of TXU Energys customer issue resolution process. Under the direction of the Manager / Sr. Manager Issues Management this position will lead a small team of Issues Resolution Agents (located both onshore and nearshore) responsible for resolving residential and small / medium (TOSA) customer issues including diagnosing the problem performing the actual fix interfacing with other market participants (e.g. other REPS TDUs ERCOT) and then closing the loop by communicating with the customer on the actions position is also responsible for managing the day to day work assignments for this group as well as assisting in the closure of issues as needed to address customer needs and to meet team goals. The Supervisor will also partner with other teams to perform root cause analysis identify process and customer service opportunities and defects and prepare and offer solutions that address the issues. The Supervisor will work with the Issues Management Analytical Team to present solutions to management third party service providers and to customers when appropriate. The position is responsible for tracking customer issues to ensure all are resolved timely for establishing performance metrics for the group managing workflow in the group maintaining procedures and processes used in the group management reporting and other reporting as required.Job Description
Key Accountabilities
Education Experience & Skill Requirements
Key Metrics
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
