216715 Customer Service Representative- Pennington, NJ
216715 Customer Service Representative- Pennington, NJ
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION: Customer Service Rep
FULLTIME:10/06/2025- 10/05/2026
LOCATION: Pennington NJ
SCHEDULE: Onsite 5 days a week
PAY RANGE: $21.00/HR paid weekly
(Exact compensation may vary based on skills experience and location. Base pay information is based on market location.)
About the Department
Health Benefits Solutions supports consumers with Health Savings Accounts (HSAs) offered through employer-sponsored benefit plans. The team provides clear accurate information and guides members through inquiries such as filing claims ordering/replacing debit cards resetting passwords suspending lost/stolen cards and accessing statements.
Training Schedule
Hours: Monday Friday 9:00 AM 5:30 PM EST
Onsite during training period (must be able to work in a virtual onsite setting)
After training you will follow the shift selected at time of offer
Available Shifts (first come first served):
10:00 AM 6:30 PM (MonFri)
10:30 AM 7:00 PM (MonFri)
11:00 AM 7:30 PM (MonFri)
11:30 AM 8:00 PM (MonFri)
Responsibilities
Provide exceptional customer service by addressing account-related inquiries clearly and professionally
Navigate multiple computer systems while engaging clients and entering accurate notes
Assist with transactions including claims card requests and account troubleshooting
Resolve and de-escalate difficult situations with respect and professionalism
Maintain confidentiality and handle sensitive information responsibly
Communicate effectively with customers peers and management in a fast-paced call center environment
Required Qualifications
2 years of customer service experience (call center or similar high-volume environment preferred)
Proficiency in Microsoft Outlook Word and PowerPoint
Strong multitasking skills: ability to navigate multiple screens/systems quickly and accurately
Excellent verbal and written communication (professional grammar required)
Ability to work under pressure adapt to change and embrace coaching
Reliable punctual and committed to attendance expectations
Ambitious self-motivated and professional demeanor
Workplace Expectations
Dress code: Professional business casual (required for interviews and work)
Cell phone use: Allowed only in designated locations and at designated times (per manager guidance)
Attendance: Consistent daily attendance required; proper call-out procedures must be followed
Punctuality: Up to 16 hours of time off allowed in first 90 days; no time off recommended during training
Onsite training rules: No personal items (e.g. blankets) permitted in training space
WORKING CONDITIONS:
- May on occasion be exposed to loud sounds and distracting noise levels such as from office equipment.
- The ability to lift up to 30lbs
- Use of computers and technology
Here at Canon Recruiting People are our priority and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences Canon can improve the services and value we deliver to clients employees and customers. At Canon Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation please email
Required Experience:
Unclear Seniority
Employment Type
Full Time
