Senior Director, Advancement Services and Stewardship

Job Description Summary:

Job Description:

Description of Duties and Tasks

• Supervise train coach and evaluate staff; recommend hiring and termination decisions; and ensure adherence to HR policies and employment laws.

• Lead daily operations and strategic initiatives related to data management donor CRM platforms research tools and information systems.

• Provide strategic leadership for all donor stewardship processes including acknowledgments gift agreements impact and endowment reports and donor recognition programs.

• Collaborate with internal stakeholders and vendors to ensure technology systems are accurately configured compliant and effectively support fundraising strategies.

• Drive cross-functional planning for CRM or data system migrations and enhancements including coordination with IT Finance and third-party partners.

• Maintain data integrity privacy and security across all advancement systems; oversee database updates constituent record accuracy and mailing lists.

• Develop and implement processes that ensure timely and accurate gift processing acknowledgement and reporting including alignment with donor intent and policy compliance.

• Supervise reconciliation audits and financial tracking related to advancement and Foundation gifts in partnership with Finance and other units.

• Identify and implement improvements to business processes that enhance efficiency reduce risk and ensure scalability.

• Lead and evaluate the adoption of AI technologies to support prospect research reporting and automation of advancement operations.

• Provide strategic recommendations on the use of platforms analytics and digital tools to enhance donor engagement and reporting capacity.

• Ensure compliance with federal state and College/Foundation policies and reporting requirements.

• Serve as a thought partner to Advancement leadership in aligning infrastructure data and communications to institutional strategy.

• Represent the division at internal and external meetings including evening and weekend donor or Foundation events as needed.

• Perform other duties as assigned in support of the College Advancement mission.

Knowledge

• Supervisory principles and team development strategies.

• CRM and donor database systems; data integrity privacy and security best practices.

• Stewardship and gift management processes including acknowledgments scholarships and reporting.

• Compliance and reporting practices in nonprofit and higher education fundraising environments.

• Project management vendor coordination and system migration best practices.

• AI automation and digital trends in advancement operations.

Skills

• Leadership team-building and coaching for high performance.

• Strategic and analytical thinking with attention to detail and results.

• Excellent written verbal and interpersonal communication skills.

• Strong planning time management and process improvement capabilities.

• Ability to work independently and collaboratively in a dynamic environment.

• Customer service orientation and discretion in handling confidential information.

Technology Skills

• Proficiency with donor CRM platforms (e.g. Raisers Edge Salesforce).

• Strong skills in Microsoft Office Suite and Google Workspace.

• Familiarity with data analytics reporting tools (e.g. Tableau Power BI) and digital platforms for donor communications.

• Awareness of emerging AI-enabled tools relevant to advancement services.

Required Work Experience

• Three (3) years of database management experience related to donor relations and stewardship.

Preferred Work Experience

• Three (3) years of experience using Raisers Edge (Blackbaud) or comparable CRM system.

Required Education

• Bachelors degree.

Preferred Education

• Masters degree.

Special Requirements

• Reliable transportation for local Austin area travel.

• Availability for evening and weekend events as needed.

Physical Requirements

• Work is performed in office or hybrid environments.

• Subject to walking sitting standing bending reaching pushing and pulling.

• Occasional lifting of items up to 20 pounds.

Safety

• Supervise the safe operation of the unit.

• Facilitate safety training and inspections.

• Take reasonable and prudent actions to eliminate identified hazards and foster a workplace safety culture.

Salary Range

$97689 - $122111

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.