EOI - Assistant Program Officer
EOI - Assistant Program Officer
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Job Description
Ongoing employees affected by change management plans will be given priority consideration for at grade positions.
- Full Time 35 hours
- Temporary until June 2026
- Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based in Orange NSW
- Clerk Grade 5/6 Salary starting at $99938.00 super and leave loading
Diversity equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds including but not limited to; gender age ethnicity race cultural heritage disability religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible welcoming and free from barriers.
About the Role
RAA Assistant Program Officers are responsible for providing high quality and responsive customer services conducting application assessments and post approval processing to support the delivery of the RAAs financial assistance programs.
We are looking for an individual who can:
- Review assess and recommend outcomes on complex financial assistance applications and claim requests ensuring sound evidence-based decision making.
- Ensure compliance with program guidelines eligibility criteria policies and responsible lending standards while meeting service timeframes.
- Identify and manage potential fraud risks escalating matters appropriately and providing accurate information to the Manager for resolution.
- Prepare high quality correspondence and reports in relation to applications including titles and securities assessments variations and materials to RAA and DPIRD presentations.
- Maintain accurate records and ensure timely high-quality data entry to support effective decision making and reporting.
- Provide clear professional advice and support to applicants and stakeholders on application statuses conditions variations and effectively resolve enquiries including complaints.
About You
To be successful in this role our ideal candidate will have the following:
- Proven ability to manage competing priorities and deliver high-quality outcomes within tight timeframes while maintaining a strong focus on customer service.
- Experience in handling sensitive and complex enquiries including managing complaints and supporting distressed customers with empathy and professionalism.
- Strong communication skills with the ability to express ideas clearly adapt messaging to diverse audiences and build positive relationships.
- Resilient and adaptable mindset with a commitment to openness honesty and embracing change in a dynamic environment.
- Sound knowledge of lending principles policies and best practice standards with the ability to apply these in complex situations.
- Demonstrated analytical skills to assess and interpret complex financial information in relation to loan applications and client circumstances.
Applying is easy!
Submit your current Resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience and why youre our ideal candidate.
If youd like to know more about the role please click here to view the role description.
For a confidential discussion about this opportunity please contact Justine Rumble via oror Amanda Piper via or via.
Applications close: Monday 1 September 2025 at 11:55pm AEST
If you require adjustments in completing your application interviewing completing any pre- employment testing require information in an alternative format or otherwise participating in the recruitment process please let us know so we can assist. Send an email to or contact the hiring manager listed above for a confidential discussion.
What to expect next
Once you submit your application youll receive an email confirmation. After the advertisement closes all applications will be reviewed by the hiring manager and selection panel. If shortlisted you may be invited to an interviewthis could be in person over the phone or via video. You may also be asked to complete role-related tasks such as a written assessment skills test or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages.
The successful applicant may also be required to undergo a police check health assessment and other relevant checks as part of the recruitment process.
This is an internal EOI opportunity. To be considered for an ongoing appointment applicants must be ongoing at either an equivalentor higher grade than this advertised vacancy (Clerk Grade 5/6) OR on a current and valid talent pool at this grade or higher. Alternatively if you do not meet the requirement for an ongoing appointment you may only be considered for a temporary appointment of up to 12 months.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
