Senior NOC Technician
Senior NOC Technician
Posted on :
26-08-2025
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1 Vacancy
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Job Description
Job Title: Senior NOC Technician
Location: Dallas TX/Overland Park KS
Duration: Contract
Term: 10 months
Job Description:
Experience Desired: 8 Years.
- 4 7 years of technical experience in telecom or network operations.
- Advanced knowledge of telecom Messaging network technologies including Mavenir SMS MMS RCS VMAS and mStore.
- Strong expertise in core networking protocols and diagnostic tools.
- Effective leadership communication and documentation skills.
- Proficient in using standard tools such as Microsoft Office and relevant network databases.
- Serve as a subject matter expert across telecom platforms (GSM UMTS LTE IP messaging).
- Provide leadership in managing network outages from localized incidents to network-wide events.
- Lead and mentor NOC personnel offering technical guidance and skill development.
- Develop and maintain training programs and operational documentation.
- Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
- Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
- Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
- Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Key Skills:
NOC IMS Telecom IP LTE GSM
Employment Type
Full-time
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