Director, Commercial Data Management and Operations

As Director of Commercial Data Management & Operations you will lead the data operations function supporting our rare disease portfolio. Youll be responsible for designing and optimizing our commercial data ecosystemensuring seamless integration governance and activation of data across brands and therapeutic areas. This role is pivotal in enabling a unified customer experience through data-driven insights and operational excellence.

Youll partner closely with commercial leadership external data providers and cross-functional teams to build scalable compliant and high-impact data capabilities. This is a hands-on leadership role with strategic influence across the organization and direct responsibility for developing a high-performing data operations team.

The role will report to the Head of Field and Data Operations as part of the Customer Experience Insights & Operations (CxI&O) team for North America.   The Customer Experience team is focused on ensuring we elevate the experience for our customers internally and externally through integration across sales and marketing.  The Data Operations team is responsible for the tools and processes supporting the Commercial data architecture across all brands/therapeutic areas.

Key Responsibilities

Data Strategy & Architecture

• Lead the design and evolution of commercial data architecture
• Establish and operationalize data governance frameworks including data quality measurement monitoring and compliance.
• Ensure adherence to data privacy regulations (e.g. HIPAA) and internal policies.
• Establish standards for data mastering taxonomy lifecycle management and integration across commercial systems.

Data Operations & Optimization

• Analyze current data practices to identify opportunities for automation standardization and efficiency.
• Oversee ETL/ELT workflows and ensure high-quality data delivery across commercial functions.
• Spearhead internal initiatives to leverage AI/ML for data quality monitoring anomaly detection and predictive analytics.
• Collaborate with engineering and analytics teams to automate data pipelines and DevOps workflows using AI-enhanced tools.
• Evaluate and implement AI-based solutions to streamline data ingestion transformation and enrichment processes.

People Leadership

• Lead and develop a team of data operations professionals fostering a culture of accountability innovation and continuous learning.
• Provide coaching mentorship and career development opportunities to direct reports.
• Set clear goals and expectations conduct regular performance reviews and support professional growth aligned with business needs.

Cross-Functional Partnership

• Collaborate with Commercial IT and Analytics teams to translate business needs into scalable data solutions.
• Support insight generation for field operations targeting segmentation and performance tracking.

Vendor & Partner Collaboration

• Manage relationships with external data providers and integration partners.
• Evaluate and optimize data exchange processes and contractual alignment with business needs.

Qualifications :

• Bachelors degree required; advanced degree preferred.
• 710 years of experience in commercial data operations or analytics within the biopharma industry.
• Deep familiarity with pharmaceutical data sources (e.g. claims prescription specialty pharmacy).
• Proven experience implementing scalable master data management (MDM) frameworks to ensure consistency across HCP HCO patient and account data domains.
• Hands-on experience with Snowflake Informatica IDMC and data integration platforms.
• Experience implementing AI/ML solutions for data management or DevOps is strongly preferred.
• Proficiency in SQL Python R and data visualization tools (e.g. Tableau).
• Strong strategic thinking and consultative problem-solving skills.
• Proven ability to lead cross-functional initiatives and influence without authority.
• Experience in rare disease or specialty-distributed products is a plus.

Additional Information :

Compensation and Total Rewards at Sobi

At Sobi we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits such as:

• A competitive 401(k) match to support your financial future.
• Tuition and wellness reimbursements to invest in your personal and professional growth.
• A comprehensive medical dental and vision package to prioritize your health and well-being.
• Additional recognition awards to celebrate your achievements.

The base salary range for this role is $175000-$240000. Each individual offer will be determined based on several factors including your experience qualifications and location. Additionally this role is eligible for both short-term and long-term bonuses as outlined in the plan details.

All Sobi employees need to demonstrate behaviors in line with Sobis core values: Care Ambition Urgency Ownership and Partnership. Are you ready to be on the Sobi team Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us

We are a global company with over 1700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins and a Board with a stellar track record were ready to take on the worlds diseases ailments and adversity. Our people believe they have the power to make a positive impact in others lives because thats exactly what we do here. If youre seeking a career that taps into your talents in a way that makes the world a better healthier place we just may have a job for you.

We know our employees are our most valuable asset and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.

Sobi Culture

At Sobi we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one but we know we cant change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients partners and stakeholders across the entire value chain. Together we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity protected veterans and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status or protected groups by the laws or regulations in the locations where we operate.

Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to

COVID-19 Policy

For the safety of our employees and all individuals with whom we interact professionally Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations as well as any state-specific exemptions as required by applicable law.