Customer Service Representative
Customer Service Representative
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Job Description
Job Description
We are seeking a dedicated and professional Customer Service Representative to join our team in Tampa FL. The ideal candidate will serve as the first point of contact for our clients providing outstanding support addressing inquiries and ensuring a seamless customer experience. This position requires excellent communication skills problem-solving abilities and a customer-focused mindset.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and live chat.
Provide detailed information about products and services.
Resolve customer complaints and escalate complex issues when necessary.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure customer needs are met.
Follow company procedures and guidelines to ensure consistent service quality.
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree preferred.
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency with basic computer applications and CRM systems.
Ability to work independently and as part of a team.
Additional Information :
Benefits
Competitive salary ($52000 - $55000 per year).
Opportunities for professional growth and advancement.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position Monday to Friday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
