Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Specialist to join our growing team in Birmingham AL. The ideal candidate will be the first point of contact for clients providing professional efficient and high-quality support. You will play a critical role in ensuring customer satisfaction resolving issues promptly and representing the values of Messa Sync in every interaction.
Responsibilities
Provide timely and professional responses to customer inquiries via phone email and live chat.
Troubleshoot issues resolve complaints and escalate complex cases when necessary.
Maintain accurate records of customer interactions in company systems.
Collaborate with internal teams to ensure smooth service delivery.
Build strong relationships with clients by understanding their needs and offering tailored solutions.
Continuously seek opportunities to improve customer experience and service processes.
Qualifications :
Qualifications
Bachelors degree preferred or equivalent experience in customer service.
Strong communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Problem-solving mindset with excellent attention to detail.
Proficiency in customer service software and Microsoft Office Suite.
Previous experience in a customer-facing role is a plus.
Additional Information :
Benefits
Competitive salary ($60000 $66000 per year).
Opportunities for career growth and professional development.
Health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position with consistent MondayFriday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
