Customer Service & E-Commerce Sales Associate

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service & E-Commerce Sales Associate (Full-Time On-Site)

Location: Head Office Birger Jarlsgatan 2 Stockholm

About BLUGIALLO

BLUGIALLO is a design focused custom made tailoring brand bringing excellence in both product and service to our customers. We believe in the power of a sustainable and individual approach to clothing and cater globally to mindful men & women alike.

The Role

As a Customer Service & E-Commerce Sales Associate you are the online voice of BLUGIALLO. Reporting to the Sales & Operations Lead youll ensure every digital interaction reflects our brands signature personalized service expertise and attention to detail.

Key Responsibilities

- Serve as the first point of contact for e-commerce inquiries via email live chat and phone ensuring prompt personalized and professional support.

- Provide expertise in product styling custom size guidance and tailoring options aligning with our Expressive Luxury brand promise.

- Process and manage e-commerce leads focusing on fueling our ECOM and Showroom Sales.

- Collaborate with the showroom sales and tailoring teams to coordinate custom orders fittings returns and exchanges.

- Track KPIs (e.g. response times resolution rates conversion metrics) and share insights to continuously optimize the customer experience.

- Support online promotions new product launches or brand campaigns by preparing product data visuals and assisting in email or social media outreach.

- Work structured and proactively with customer interactions and feedback (through our CRM) ensure the customer has a smooth journey with us.

- Occasionally assist with in-store or pop-up events when needed helping reconnect e-commerce shoppers with BLUGIALLOs physical experience.

Your Profile

- Previous experience in customer service and/or e-commerce preferably in high-end fashion retail or luxury.

- Curious and open to using AI as a smart assistant enhancing creativity efficiency and customer experience in daily work (previous experience is a plus).

- A polished articulate communicator in both Swedish and English (written and spoken).

- Tech-savvy: comfortable navigating e-commerce platforms (WooCommerce/Wordpress experience a plus) CRM tools (Hubspot experience is a plus) chat systems and order management.

- Detail-oriented organized and confident multitasker with a solutions-driven mindset.

- A passion for styling and personalized customer service whether guiding someone through fit fabric or other tailoring oriented experiences.

- Strong team collaborator who can thrive in a small fast-paced environment.

- Passion for fashion and personal expression craftsmanship and BLUGIALLOs ethos of self-expression through custom made clothing

Why Youll Love It Here

- Be part of a family-oriented passionate team dedicated to quality excellence and personal service - all equal to the task and vision of BLUGIALLO.

- Work in our centrally-located Stockholm HQ joining strategy creativity and service all under one roof.

- Gain broad exposure across e-commerce operations design customer experience and business-building.

- Benefits to support your performance and well-being will be competitive.

How to Apply

If youre eager to elevate the BLUGIALLO online shopping with us wed love to hear from you.

Please submit your CV and a brief cover letter highlighting why youre a fit for BLUGIALLOs expressive luxury mission

Apply by: Latest end of September
Start date: As soon as possible to be mutually agreed.

Customer Service & E-Commerce Sales Associate (Full-Time On-Site)Location: Head Office Birger Jarlsgatan 2 StockholmAbout BLUGIALLOBLUGIALLO is a design focused custom made tailoring brand bringing excellence in both product and service to our customers. We believe in the power of a sustainable and ...