Principal AI UI Architect
Principal AI UI Architect
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Principal AI UI Architect to define and lead the frontend architecture and developer experience for our AI Agentic Platform. This platform enables developers and enterprises to create test debug and deploy outcome-driven reasoning and deterministic agents with rich visual tools.
You will architect the UI/UX framework for building and simulating AI assistants across multiple channels (digital & voice) designing intuitive interfaces for dialog orchestration agent testing/simulation and multi-agent workflows. This is a high-impact leadership role that combines front-end engineering developer experience AI tooling and product design thinking.
Key Responsibilities
Agentic UI Architecture & Frameworks
- Define the UI architecture for a visual agent-building environment supporting reasoning-driven and deterministic agent workflows.
- Design low-code/no-code interfaces for chaining reasoning agents (LangGraph) tool integrations and workflow orchestration.
- Build visual debugging and testing environments for agents including real-time state visualization and reasoning trace playback.
- Create prompt and knowledge management UIs with versioning branching and side-by-side evaluation capabilities.
User Simulation & Outcome Testing
- Architect user simulation frameworks within the UI to emulate different personas intents and edge cases.
- Enable scenario-driven testing to measure agent effectiveness in achieving specific business outcomes.
- Build A/B testing interfaces to compare strategies prompts and workflows for optimization.
- Integrate with LangSmith evaluation APIs to provide developers visibility into success metrics and regression testing.
Dialog Orchestration & Multi-Channel Assistant Building
- Develop multi-dialog authoring experiences to build assistants handling parallel flows context switching and hierarchical dialog trees.
- Support channel-agnostic assistant design with connectors to web chat SMS WhatsApp email IVR/voice and custom channels.
- Provide visual voice design tools (SSML tuning call flow simulation) for telephony/voice use cases.
Real-Time Observability & Debugging Tools
- Architect agent runtime monitoring dashboards integrated with backend telemetry (logs traces reasoning paths).
- Enable step-by-step reasoning visualization for debugging deterministic and probabilistic agents.
- Design tool usage dashboards showing which APIs/skills agents invoke and their outcomes.
Scalable Front-End Platform Engineering
- Build modular extensible UI frameworks that integrate with backend agent orchestration services.
- Ensure real-time collaboration (multi-user editing shared test sessions) for distributed enterprise teams.
- Enforce enterprise-grade security (RBAC SSO/OAuth secure tenant isolation) within the UI layer.
Leadership & Collaboration
- Define UI technical strategy and roadmap in alignment with platform and backend architects.
- Partner closely with backend engineers ML teams and product managers to deliver cohesive integrated experiences.
- Mentor frontend/UI engineers and establish best practices for performance accessibility and developer tooling.
- Advocate for intuitive developer experience (DX) for building testing and deploying agents.
Please note: This is a hybrid role that will be based in San Mateo CA or Bellevue WA and requires an in-office presence three days per week (Tuesday - Thursday).
Qualifications :
Required Qualifications
- 10 years of experience in UI architecture and frontend engineering for enterprise SaaS or developer platforms
- Proven experience in designing complex interactive UIs for AI tools workflow builders or developer environments
- Proficiency in React () TypeScript WebSockets and modern state management
- Strong understanding of agentic AI platforms and LLM-driven workflows
- Experience building visual editors (drag-and-drop builders graph-based workflows) and debugging tools
- Background in multi-channel assistant design (chat voice/IVR messaging apps) and conversational UX principles
- Familiarity with real-time collaborative UI design
- Knowledge of AI observability agent trace visualization and test-driven AI development
- Expertise in enterprise security in UI platforms (SSO/OAuth RBAC multi-tenant UI design)
Preferred Qualifications
- Prior experience architecting low-code/no-code AI tooling UIs
- Experience with voice UI frameworks (SSML telephony APIs IVR design)
- Familiarity with LangGraph or similar graph-based agent orchestration visualization
- Contributions to open-source AI development or agentic UI frameworks
- Understanding of agent evaluation frameworks (LangSmith) and integration into visual workflows
- Startup experience building highly usable fast-evolving Ai development platforms
Additional Information :
The annual base salary range for this position is $260500 - $374440.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
