3P Digital Experience Associate Manager
3P Digital Experience Associate Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role supports the technical and customer-facing aspects of aggregator platform operations. The Digital & Technology Specialist ensures accurate store setup offer functionality and platform integration while supporting QA automation and performance monitoring. This role works closely with the Manager Media & Digital Experience and technical teams to deliver a seamless customer journey.
RESPONSIBILITIES AND DUTIES
(30%) Platform & Experience Management
- Ensure accurate and consistent setup of store-level details across all third-party platforms including delivery and service areas fees service types menu structure pricing and visual assets (e.g. hero images).
- Executes the strategic UX process including user flows business rules and platform requirements to support new product launches and promotional campaigns
- Leverages data analysis to inform and pitch enhancements to the digital experience partnering with cross-functional teams to drive sustained growth and engagement across third-party platforms
- Drive onboarding activation and change-of-ownership processes to ensure smooth transitions and consistent store setup
(30%) Quality Assurance & Digital Issue Resolution
- Conduct regular audits of customer-facing elements (e.g. menu accuracy offer visibility delivery times store hours) to ensure a frictionless and consistent ordering experience
- Validate updates and promotional setups through pre- and post-launch QA checks ensuring proper functionality and visual consistency across platforms
- Act as the first line of defense for identifying and troubleshooting customer experience issues (e.g. incorrect store hours failed orders NROs) escalating as needed to internal teams or third-party support
- Provide timely support for franchisee-facing issues and contribute to documentation and FAQs related to platform functionality and digital experience
- Maintain and evolve internal documentation FAQs and training materials to support scalable and consistent digital operations
(30%) Performance Monitoring & Reporting
- Monitor key customer experience metrics (e.g. order accuracy delivery time menu completeness offer redemption) to identify trends gaps and areas for improvement across third-party platforms
- Benchmark Dominos performance against competitors to inform continuous improvement efforts and maintain a best-in-class presence on aggregator platforms
- Coordinates with analytics and marketing teams to evaluate the impact of promotions menu updates and platform changes on customer satisfaction and conversion
- Deliver regular reporting and insights to the Manager and cross-functional teams highlighting wins risks and actionable opportunities for optimization
(10%) Strategic Support & Special Projects
- Support the Manager in coordinating cross-functional initiatives ensuring project goals KPIs and timelines are clearly defined and communicated.
- Assist in tracking progress against project objectives compiling results and sharing performance updates and actionable insights with key stakeholders to inform future planning.
Qualifications :
- 13 years of experience in digital experience operations and/or technical support
- Familiarity with QSR and/or aggregator platforms
- Strong analytical problem-solving and communication skills
- Comfortable working with APIs dashboards and automation tools
- Experience with QA processes and exposure to digital marketing or offer strategy
- Understanding of financial workflows related to promotions
- Proven ability to collaborate cross-functionally and manage partnerships
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Additional Information
Benefits:
- Paid Holidays and Vacation
- Medical Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness nutrition and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
