Manager Claims and Returns
Manager Claims and Returns
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Salary Not Disclosed
1 Vacancy
Job Description
As the Manager Claims and Returns you will play a central role in driving operational excellence cross-functionally. You will be responsible for minimizing fines resolving claims and optimizing returns processes.
You will collaborate closely with key stakeholders to identify and address the root causes of claims and returns analyzing data to uncover trends and patterns and championing the resolution of these issues.
As a key member of the Operations team you will focus on driving process improvements and promoting best practices within the team to enhance efficiency and effectiveness
This role requires a strong analytical mindset effective cross-functional collaboration and a proactive focus on continuous improvement. You will partner closely with Sales Operations Legal Finance and Customer Service teams to deliver results and streamline critical business processes.
Key Responsibilities
- Lead Claims Management
- Own and drive the strategy for managing customer vendor and related claims. Champion continuous improvement and accountability to minimize claims impact and support overall business objectives.
- Manage Fines & Compliance
- Track and resolve fines related to logistics transportation and retailer requirement compliance. Collaborate with Legal Compliance and Operations teams to investigate root causes and implement corrective actions.
- Deliver Performance Insights
- Monitor and report on key operational KPIs such as short payments claim resolution times fine frequency return rates and cost-to-serve. Provide actionable insights to improve efficiency and reduce risks.
- Optimize Returns Operations
- Manage the returns lifecycle across all channels ensuring efficient processing accurate reconciliation and alignment with inventory and customer service strategies.
- Drive Process Improvement
- Identify and lead initiatives to streamline claims fines and returns workflows. Leverage automation and data analytics to enhance scalability and reduce manual effort
- Support Strategic Initiatives
- Work closely with cross-functional teams on product launches policy updates and customer transitions to ensure claims and returns processes align with broader business goals.
- Champion a Data-Driven Culture
- Use analytics to identify trends mitigate risks and improve overall operational health. Promote transparency and accountability with internal and external stakeholders.
- Stakeholder Communication
- Regularly update senior management and cross-functional stakeholders on key issues progress and outcomes related to claims and returns.
Qualifications :
- Bachelors degree or higher in Business Supply Chain Finance or a related field.
- Minimum of 5 years working in claims returns retailer requirements compliance or related operations.
- Proven track record of improving processes and solving problems.
- Excellent analytical skills with the ability to deeply analyze data identify trends and pinpoint root causes to drive improvements.
- Skilled collaborator with teams such as Legal Finance Operations Sales and Customer Service.
- Experience handling compliance fines or regulatory issues is a plus.
- Familiarity with systems for claims returns and reporting (e.g. SAP ERP CRM).
- Knowledge of automation or process improvements is helpful.
- Strong communication and presentation skills with the ability to engage and influence diverse stakeholders.
A Quick Note Before You Apply
This role is in-office at least 3 days per week.
We believe that real collaboration innovation and culture are built face-to-face. If youre energized by working alongside smart kind creative peopleand enjoy those unplanned hallway conversations that spark great ideasyoull love it here.
If youre looking for a fully remote role this likely isnt the right time or place. But if youre excited by challenge purpose and building something better wed love to hear from you.
Lets make something amazingtogether.
Additional Information :
Weve got you covered
At Cricut we take care of our people. Enjoy competitive Medical Dental and Vision coverage a 401(k) match generous PTO and a yearly lifestyle stipend to support your wellness and passions. Youll also get exclusive employee discountsand best of all youll be surrounded by some of the most talented and creative individuals out there.
Cricut is in a powerful chapter of transformation. Were evolving fastrefining our strategy growing our teams and raising the bar across the board. This is an incredible opportunity for the right kind of personbut its not for everyone.
Were looking for A-playerspeople who dont just meet expectations but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum keep reading.
Heres what makes someone a great fit for this role (and for this moment at Cricut):
You have a bias for urgency.
You dont wait for perfect clarity to take actionyou start learn and adjust. You believe that speed matters especially when paired with thoughtfulness. You ask: What can move forward today and push past inertia.
You set high standardsespecially for yourself.
Youre proud of your work and protective of your reputation. You take ownership deliver quality and dont cut corners. You hold yourself accountable without waiting to be asked.
You stay focused when things are moving fast.
You can identify what really matters and dont get distracted by noise. You prioritize well and manage your time wisely.
You collaborate like a pro.
You elevate the people around you communicate clearly and give thoughtful feedback. Youre low ego high outputand your team loves working with you.
What to Do Next:
Please attach your resume cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways include that information too. You can be sure that Cricut is an employer who values individuality equality and diversity so tell us what youre all about. If you are a Maker or a DIY enthusiast whether you think you are a good one or not we would love to hear about it when you send us your information.
Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
