Customer Success Intern
Customer Success Intern
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Job Description
What Youll Do
This isn t a passive internship. Youll play a critical role in how our customers experience success with Kasplo. You ll own parts of the customer journey from onboarding to advocacy while collaborating across sales product and support.
Key Responsibilities
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Support onboarding of new customers including setting up accounts integrations and walkthroughs
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Proactively monitor campaign performance flag issues and suggest improvements
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Handle inbound queries and coordinate with internal teams (support infra)
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Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns
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Analyze churn risks and recommend retention strategies
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Lead and support client review meetings to track performance value delivery and renewals
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Contribute to multi-channel automation strategy building (Email SMS WhatsApp)
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Advocate for specific channel adoption and channel strategy alignment for customer goals
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Work towards customer revenue targets in collaboration with sales/growth teams
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Support customer advocacy efforts (case studies reviews referrals)
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Contribute to customer satisfaction tracking through follow-ups surveys and insights
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Document learnings help improve internal CS processes and think like an owner
Who you are
We re looking for someone who thrives in small teams loves solving problems and wants to grow fast in the SaaS ecosystem.
Must-Have
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Completed at least 1 prior internship (6 months) in a Customer Success role at a SaaS company
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Strong communication skills and relationship-building instincts
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Problem-solving mindset and ability to think across tools processes and customers
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Hands-on with platforms like HubSpot Intercom Notion or ticketing tools
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Interest in CPaaS marketing automation and data-driven growth
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Ready to work from office (WFO) and collaborate in a startup culture
Bonus If You Have
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Experience with churn analysis customer health tracking or account expansion
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Familiarity with onboarding frameworks or email campaign metrics (CTR Open Rate etc.)
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Passion to transition into a full-time Customer Success Manager (CSM) role
What You ll Gain
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Monthly stipend potential full-time offer (CTC range discussed at offer stage)
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Exposure to product marketing sales and growth from Day 1
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Mentorship from founders and hands-on experience in scaling SaaS
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A chance to wear multiple hats and grow with the company
relationship-building,data-driven growth,campaign performance monitoring,problem-solving,saas,communication,notion,onboarding,hubspot,churn analysis,multi-channel automation,customer success,intercom,email campaign
Employment Type
Full Time
