Assistant Manager - Operations (Insurance- Voice/ Chat process)
Assistant Manager - Operations (Insurance- Voice/ Chat process)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
- Assistant Manager will manage team of 20 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
- Insurance domain is preferred.
- Drive team performance KPI management reporting absenteeism attrition etc.
- Manage customer/client escalations effectively as per guidelines.
- Understand customer queries feedback and respond in a positive manner.
- Should be ok with working in 24* 7 environment spilt offs and rotational shifts.
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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