Quality Analyst
Quality Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Quality Assurance within Insurance
- Evaluates quality of service regulatory compliance and adherence to established procedures.
- Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer#s journey.
- Contributes to benchmark audits and targeted reviews.
- Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
- Partners with leadership to identify targeted audit needs for individual sites or teams.
- Works independently to execute the audit based on the agreed upon scope analyze the audit results write audit summary reports and communicate results to local leaders.
- Consults with business to identify top opportunities and recommends actions to improve work product and business results.
- Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations including delivery of communication when needed.
- Provides technical assistance to the business with auditing tools or other applicable technology and provides suggestions on audits completed by supervisors and other reviewers.
- Organizes and obtains pertinent data communicates expectations to peers
- Analyzes audit data and assembles audit summary reports for leadership distribution. Participates in audit
- Completes secondary reviews of peer audits to ensure internal consistency of work.
- Performs other duties as assigned.
Qualifications :
- Matric
- Strong verbal communication and listening skills as well as demonstrated written communication skills.
- Demonstrated analytical skills.
- Ability to influence internal and/or external constituents.
- Demonstrated ability to maintain confidential information
- .Maintains a high degree of professionalism.
- Demonstrates a high commitment to quality.
- Excellent collaboration and team building skills.
- Develops and delivers effective presentations.
- Ability to build strong customer relationships and influence decision making at various levels of leadership.
- Experience working on US insurance preferred
Additional Information :
US Night shift
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
