Field Engineer (Trade tested lift mechanic)
Field Engineer (Trade tested lift mechanic)
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Salary Not Disclosed
1 Vacancy
Job Description
PLEASE READ THE JOB SPECS BEFORE YOU APPLY - YOU MUST HAVE EXPERIENCE IN THE LIFT INDUSTRY
We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion enthusiasm and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do and we are a business which has unique engineering capabilities providing full lifecycle support for urban mobility and vertical transportation.
Role and Responsibilities
Service monitoring process
Monitor call-out rate on jobs and resolve sick units on the different routes.
Monitor daily/weekly repeat calls to identify sick units and ensure resolution.
Verify if callbacks are chargeable or not based on the technicians opinion
Monitor units on shutdown report and assist in resolution to have these units placed back into operation promptly. Liaise with technicians branch admin and procurement to ensure all measures are taken to minimize downtime
Manage technical teams to ensure all maintenance is being completed safely timeously and to the prescribed/legislated standard
Monitor completion of the biannual and annual inspections completed by technicians. Ensure this is being done and recorded correctly
Service department assist process
Assist in solving more complex technical problems
Assist and travel to sites where technicians may be struggling with a call-out or repair
Assist with repairs if the technician is unable to complete the repair himself
Service sales and assessment process
Conduct project handover between construction and service departments
Assist Service Manager and Administrators with the preparation of quotations for repair work.
Conduct paid assessments and draft report of findings
Quality control and auditing process
Complete regular site visits to units on the service portfolio to monitor the quality of workmanship conducted by technicians
Monitor technician performance and recommend performance/disciplinary intervention to HR when required
Keep up to date with regulations/policies/procedures applicable to the maintenance and repair of the companys products. Make recommendations for upgrades in order to comply
Recommend training initiatives to improve service performance and customer satisfaction
Identify shortcomings and recommend improvements to the equipment/systems/policies that would result in better quality units and better service levels
Customer and subcontractor relationship management
Accountable for customer satisfaction and quality of service
Attend to difficult customer technical queries technical reports or interventions when required
Accountable for subcontractor quality and service performance
Develops and maintains a cordial and professional relationship with the customers and subcontractors.
Thoroughly investigate and resolve all critical customer problems
People management/leadership
Accountable for people (service technician) development and well-being and managing the performance of the team and individuals
Determines objectives and plans as well as organizes communicates controls and motivates the service team
Identifies field operative training needs and manages training plans
Ensure that all service technicians comply with safe work practices in accordance with OH&S standards
KPI
Performance measures:
Number of callouts reported monthly (pattern increase or decrease in number)
Ensure a callout rate of 10% or less in your region
Noticeable improvement in service technician knowledge base and understanding (passed on from yourself). Measured by survey and reporting
Number of unresolved technician and customer complaints
Ensure not more than 1% of the units in your region are on shutdown. Attend to shutdown units are attended to immediately and put back into service within a maximum of 48 hrs.
Time taken to return units into service from shutdown
Qualifications :
Matric
N6 Electrical
Trade tested lift mechanic
Lift inspector
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
