Lead Associate - Process Training
Lead Associate - Process Training
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The purpose of a Operations Trainer role is to deliver product and technical training to their assigned operational business unit. They will form part of a professional learning and development team and are a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in: Increased employee engagement Enhanced personal performance Improved productivity Enhanced customer experience Increased employee retentionKey responsibilities:Conduct new starter training as well as refresher up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided a group of trainees on a day to day basis including the administration of the group follow through and reporting as in nesting and BAU and conducting and reporting on training needs Delivery: Conduct new starter training as well as refresher up-skilling and cross skilling training;Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills skills and attributes required: High proficiency in delivering impact training and facilitation; Strong planning organizing and time management skills; High proficiency in verbal & written English; Strong communication and interpersonal skills; High attention to detail and accuracy; Exceptional administrative skills; The ability to work within a team; Self-motivated; Self-manageable; Strong customer service orientation; Proactive.
Qualifications :
1 years experience in Utilities will be an advantage; 6 months experience in Facilitation & Learning & Development; Specified Utilities campaign experience advantageous; Training coaching and mentoring experience; Computer literacy at intermediate level (MS Office
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
