ServiceNow Project Manager
ServiceNow Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Project Management & Delivery
- Oversee the end-to-end implementation of ServiceNow modules including Incident Management Change Management Asset Management CMDB and ITOM.
- Develop and execute a detailed project plan including milestones deliverables RACI and communication cadence.
- Monitor project scope timeline and budget to ensure successful delivery under a fixed-price contract structure.
- Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns.
- Ensure compliance with clients security standards and regulatory requirements.
- Manage project governance documentation and stakeholder reporting.
Fixed-Price Contract Management
- Handle the unique challenges of fixed-price contracts including:
- Defining clear deliverables and acceptance criteria upfront.
- Ensuring strict adherence to scope to avoid cost overruns.
- Managing change orders effectively to ensure project profitability.
- Tracking resource allocation and burn rate to maintain financial control.
- Regularly update executive leadership on project financials risks and progress as part of steering committee meetings.
Client Communication & Stakeholder Management
- Serve as the primary point of contact between the development team and the client.
- Facilitate requirement gathering sessions ensuring alignment between business needs and technical solutions.
- Conduct weekly client meetings status reports and executive briefings.
- Manage client expectations and address concerns proactively.
- Drive collaboration between client and Nagarro teams to ensure project success.
Change Request & Issue Management
- Manage change requests (PCRs) by evaluating scope impact and cost implications.
- Work closely with the client to define review and approve project change requests.
- Triage and prioritize issues raised by stakeholders to ensure smooth project execution.
- Ensure that all approved changes are incorporated into the project plan and budget.
Testing UAT & Training
- Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in.
- Ensure the creation of technical and functional documentation for knowledge transfer.
- Supervise the development of training programs for ServiceNow end users and administrators.
- Ensure a smooth go-live transition with Hypercare support.
Qualifications
Technical & Functional Skills
- Strong ServiceNow project management experience with expertise in CMDB ITSM ITOM and custom workflows.
- Proven ability to deliver projects under fixed-price contracts ensuring financial and operational control.
- Familiarity with ServiceNow integrations including ESRI (ArcGIS) ARMIS PDQ Inventory and Hexagon/Infor EAM.
- Experience in managing security compliance within IT projects.
- Knowledge of waterfall and hybrid project management methodologies.
Client & Change Management Skills
- Excellent client communication skills capable of engaging with technical and business stakeholders.
- Strong ability to navigate contract negotiations scope changes and risk management.
- Ability to handle and process change requests efficiently maintaining profitability and customer satisfaction.
- Skilled in conflict resolution escalation management and stakeholder alignment.
Soft Skills
- Strong problem-solving and decision-making abilities.
- Ability to lead cross-functional teams and drive consensus.
- Highly organized with attention to detail and a proactive mindset.
- Adaptability and resilience in a fast-paced evolving project environment.
Qualifications:
- Bachelors or Masters degree in Computer Science Information Technology Business Administration or related field.
- 14 years of IT project management experience with experience delivering 2-3 end-to-end ITSM implementations in ServiceNow.
- PMP ITIL or ServiceNow certifications preferred.
- Experience in US public sector or government projects is a plus.
Employment Type
Full-time
