Senior Intake Coordinator
Senior Intake Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Candidates must reside in or be willing to relocate to Indiana. This role has the option for a hybrid or flexible work from home schedule after an in-person onboarding. The anticipated salary range for this position is $50000-$55000/year and is commensurate with experience.
The Indiana University Foundation (IUF) is seeking a Senior Intake Coordinator to join our Crimson Services Center Data Analysts this pivotal position you will be the first point of contact for alumni and donor data requests ensuring accuracy compliance and efficiency from the moment a request is made until its fulfilled.
As the first point of contact for alumni and donor data requests youll review each submission to ensure its complete accurate and compliant with policy before assigning it to the appropriate analyst. Youll work closely with requesters to clarify details gather missing information and confirm the right approvals are in place. As a subject matter expert in intake procedures youll guide colleagues through our web-based project management system and help maintain turnaround times that meet or exceed this role youll help balance team capacity while identifying opportunities to improve processes. Youll spot trends in requests and turn them into ways to streamline work and grow our self-service options. If you thrive in a dynamic detail-oriented environment we want to hear from you. Apply today!
Qualifications :
Education & Experience
- Bachelors degree required.
- Minimum 5 years of administrative project management or technical support experience required.
- Combinations of relevant education and experience will be considered.
- Experience with project management systems (e.g. Workfront) preferred.
- Background in data management or data governance strongly preferred.
Knowledge Skills and Abilities
- Excellent customer service skills and the ability to build trust with the customer.
- Strong attention to detail.
- Ability to manage a high volume of incoming requests while maintaining timely follow-through.
- Demonstrated analytical ability and collaborative approach to problem-solving.
- Proficiency with project management software is preferred.
- Ability to work individually and with a team.
- Ability to document processes and identify opportunities for improvement.
- Strong organization and time management skills.
Additional Information :
A cover letter expressing your interest is highly recommended for consideration. We anticipate an October start for this role though screens may start as soon as August 21st.
The IUF is committed to providing a safe respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individuals race ethnicity religion color sex age national origin genetic information sexual orientation disability gender identity or expression ancestry marital status protected veteran status pregnancy or any other basis prohibited by law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
