Service BDC Agent - Lexus of Marin
Share
Job Location:
San Rafael, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15-08-2025
Vacancies:
1 Vacancy
Job Summary
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Duties and Responsibilities:
- Deliver a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.
- Use lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate and schedule service appointments.
- Compile all necessary reports forms and other documentation on a timely basis
- Will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Qualifications :
- Previous experience in either a high-volume call center environment or commission driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Preferred Qualifications:
- Previous BDC experience for an automotive dealership
Additional Information :
Compensation (Hourly):
- $20.00 / hour
*The Service BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between eighteen and twenty dollars an hour*
Schedule:
- FULL TIME
- 5 days a week/ 2 days off
- Weekend availability required for Saturdays
- Off on Sundays
Benefits:
- Medical dental vision insurance
- 401k with company match
- Paid Time Off
- Closed for Thanksgiving day and Christmas day
- Employee discounts for purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company.
All your information will be kept confidential according to EEOC guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arm
- Fire Safety
- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
