Digital Web Product Manager
Digital Web Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Finance Information Technology (FIT) Division designs builds and supports all facets of DOFs computer systems including hardware software applications infrastructure telephone and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments land records property assessment parking adjudications customer service and the Sheriffs public safety work.
FIT has an exceptional career-defining opportunity for a Digital Web Product Manager. The successful candidate will oversee the high profile rebuild and subsequent maintenance of the DOF public website and its micro-sites to create a human-centered mobile-friendly accessible experience for all New Yorkers. The DOF website is one of the busiest municipal websites in the country serving more than 700000 users monthly and offering up 2.8 million monthly page views. It currently encompasses a lot of information and the rebuild is intended to make its services more findable through redesigning every page streamlining the content and aligning the service flow based on customer behavior.
The Digital Web Product Managers responsibilities will include but not be limited to the following:
-Lead the design development and optimization of web page design and content using HTML CSS Bootstrap Figma and JavaScript.
-Develop the strategy and serve as the lead on content management migration from legacy CMS to Adobe Experience Manager (AEM).
-Meet with senior leaders to communicate how our digital sites are delivering against business goals and secure top-level support for future initiatives.
-Oversee and coordinate the governance intake and implementation of all new product requests and enhancements for the web team to ensure DOFs operational needs are met throughout the website design development and delivery process.
-Own and drive delivery of the web teams product roadmap inspiring impassioned engagement with team goals in service to the agencys mission and customers.
-Collaborate with our business legal and editorial stakeholders to create up to date engaging customer-centered content that aligns with DOF mission and site strategy.
-Oversee and maintain new build and content creation which aligns with the Citys new design system and digital language standards.
-Ensure that DOFs main site and all its micro-sites are mobile-friendly meet the highest standards of UX and align fully with the Citys ADA compliance standards for Local Law 26.
-Manage the daily operation of DOF public site working closely with team members and business staff to resolve issues and updates in a timely manner with quality consistency and clear stakeholder communications.
-Provide agency-wide guidance governance consulting and support for all websites.
-Extract insights from website performance data to re-prioritize services identify and resolve any design content or technical issues and improve website performance.
-Audit all websites routinely to ensure accuracy of content and site health proactively finding and fixing any issues found using different browsers and on different device types.
-Conduct user research of all page mockups to ensure that content and design are relevant and responsive to our customers needs.
Additional Information:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
IT PROJECT SPECIALIST - 06797
Qualifications :
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
