Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking a highly motivated Customer Support Manager to lead and inspire our customer service team. The ideal candidate will be responsible for managing day-to-day support operations ensuring excellent service delivery and fostering a culture of continuous improvement. This role requires strong leadership problem-solving skills and a passion for enhancing the customer experience.
Responsibilities
Lead train and supervise the customer support team to achieve performance goals.
Develop and implement customer service policies and procedures.
Monitor customer interactions and ensure service quality standards are consistently met.
Handle escalated customer inquiries and resolve complex issues.
Collaborate with other departments to improve customer experience and feedback processes.
Prepare performance reports and recommend strategies for improvement.
Stay updated on industry best practices to enhance support operations.
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or a related field.
3 years of experience in customer service management or a supervisory role.
Strong leadership and team management skills.
Excellent communication problem-solving and conflict-resolution abilities.
Ability to analyze data and use insights to improve customer service performance.
Proficiency with customer support software and CRM tools.
Additional Information :
Benefits
Competitive salary within the range of $57000 $65000 per year.
Comprehensive health dental and vision insurance.
Paid time off holidays and flexible scheduling options.
Opportunities for professional growth and career advancement.
Supportive and collaborative work environment.
Ongoing training and skill development programs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
