Lead Concierge
Lead Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
Embark on a leadership journey as a Lead / Chief Concierge where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team youll orchestrate seamless guest experiences curating personalized recommendations and ensuring each visitor feels not just accommodated but truly cared for.
- Lead and mentor the concierge team providing direction training and support to ensure a high level of service and professionalism.
- Personally engage with guests understanding their preferences needs and expectations and providing expert advice and assistance.
- Coordinate with various hotel departments to fulfill guest requests reservations and arrangements ensuring a seamless and enjoyable experience.
- Conduct training sessions for the concierge team keeping them informed about local attractions events and hospitality trends to enhance their knowledge and service delivery.
- Handle escalated guest concerns or issues finding effective solutions and ensuring a positive outcome while maintaining a high level of guest satisfaction.
Qualifications :
- Minimum 1 year experience as a Concierge or similar role
- Experience at a luxury hospitality property is preferred.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
