Patient Access Specialist - Phoenix
Patient Access Specialist - Phoenix
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Job Description
Patient Access Position Overview
Provide customer service support for overflow tasks with other teams.
Ensure accuracy when creating accounts and cases.
Update account information based on inputs from Medical Billers.
Requirements
Requirements
Strong and accurate data entry skills.
Previous work experience in Specialty Pharmacy or Customer Service preferred.
Professional-level computer skills including but not limited to:
Microsoft Office
Email
Web-based applications
Keyboarding skills
Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face). This involves:
Problem solving
Decision making
Exercising excellent judgment
Delivering customer service
Note: These skills may be obtained through a combination of work experience and post high school education and not exclusively in traditional customer service roles.
Strong ability to multi-task and excellent time management skills.
Ability to function effectively in a high-volume fast-paced environment.
Dependable with a strong work ethic.
Willingness to accept and implement feedback and coaching.
Preferred Experience
Experience working with databases (CRM preferred) or a tracking system.
Salesforce CRM experience strongly desired.
Experience in a healthcare/pharmaceutical industry environment.
Understanding of challenges associated with patients medical conditions.
Strong and accurate data entry skills. Previous work experience in Specialty Pharmacy or Customer Service preferred. Professional-level computer skills, including but not limited to: Microsoft Office Email Web-based applications Keyboarding skills Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face). This involves: Problem solving Decision making Exercising excellent judgment Delivering customer service Note: These skills may be obtained through a combination of work experience and post high school education, and not exclusively in traditional customer service roles. Strong ability to multi-task and excellent time management skills. Ability to function effectively in a high-volume, fast-paced environment. Dependable with a strong work ethic. Willingness to accept and implement feedback and coaching.
Education
N/A
Employment Type
Full Time
