Help Desk Technician (DOE- F)
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Job Location:
Washington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us:EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal state local and other government organizations. By combining our expert professional technicians commercial best practices extensive facilities knowledge and strong commitment to reliable responsive service we enable our government clients to achieve consistently high-performance facilities on-time projects and long-term value.
Job Title: Help Desk Technician (DOE-F)
Job Summary: : EMCOR Government Services is seeking a Help Desk Technician in Washington DC. The Helpdesk technician provides customer service and resolution to clients who submit service work orders for deficiencies in the building. This position oversees Maximo a database for service work orders and maintenance reports.
Essential Duties and Responsibilities:
- Provide support to CMMS Admins
- Provide customer support to clients who schedule service work orders
- Support dispatching and administering work orders to facility personnel ( mechanics engineers etc.)
- Maintain current work order tracker and pull data from CMMS to organize important information
- Review and examine work orders for completion and status
- Run system reports for open and competed work orders
Qualifications:
- High school Diploma or equivalent
- Minimum two years of experience in data base management/entry
- Minimum two years in Quality Control Management
- Proficient in data entry
- Meticulous and detailed oriented
- Great communication and customer service skills
- Exceptional interpersonal skills
Bonus Skills:
- Emergency Management Training
Physical Demands
The below requirements are needed to effectively carryout job duties. Reasonable accommodations may be provided.
- Exposure to computer monitors and screens
- Sitting/ working at a desk for long periods of time.
- Able to work in a fast paced environment
- Able to work a 40 hour work week.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $27.28hr.
Other Compensation: none
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
#EGS
#LI-NS1
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
An Electromechanical company that provides refrigeration solutions, HVAC solutions, Electrical Solution & ICT & ELV Solution.
