Account Executive
Account Executive
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60000 - 80000
1 Vacancy
Job Description
Account Executive - Inside Sales Multifamily Expansion & Pipeline Activation
About Luxer One
We re committed to making life simpler by automating package acceptance and completely solving the package problem using the best technologies available. Whether it s last-mile delivery at multifamily properties and offices or buy online pickup in store (BOPIS) in retail we find the best solutions for our customers and ensure their success.
Role Overview
We re seeking a driven customer-centric Account Executive to join our world-class sales and growth team. Primary focus will be on re-igniting dormant pipeline expanding existing accounts and closing customer-need-based opportunities (capacity expansion service enhancements) within the Multifamily market. You ll own outbound to current opportunities and the installed customer base plus end-to-end follow-through on CSQLs with most opportunities originating from support conversations (primary) and reporting thresholds from customer / property reviews (secondary).
What You ll Do
Portfolio Expansion (Metrics-Driven Needs-Based)
Review property-level metrics weekly (package volume trends locker/room utilization & overflow refrigeration requests ticket themes resident/unit counts renewal dates).
Proactively call into properties with clear needs-based recommendations primarily:
Extra lockers to increase capacity
Refrigeration when resident usage shifts to perishable deliveries
Liaison to improve onsite workflows and resident experience
Build concise business cases (overflow cost avoidance labor savings NPS/resident experience impact).
CSQL Ownership (Follow-Up Close)
- Run CSQL reports/queues sourced from Support interactions and BI/CRM thresholds.
- Own CSQLs end-to-end: prioritize conduct discovery solution fit quoting negotiation and closed-won; coordinate handoffs with Customer Success/ARR for smooth activation.
Pipeline Activation
- Re-engage aged opportunities with fresh value angles new capabilities or understanding customer dynamics or need changes and move them to next steps.
- Set qualified meetings via phone email and social
Sales Excellence & Hygiene
- CRM mastery (Zoho): log every touch same day; next step date on every opp; zero stale stages.
- Share patterns and win stories to uplevel team selling; partner tightly with Support and CS to turn signals into revenue.
Tools & Data Sources (Source of Truth)
- Zoho CRM (pipelines activities dashboards)
- SalesLoft Sales Engagement Tool (outreach)
- Tableau - Internal BI/dashboards (capacity/utilization refrigeration requests portfolio health)
- Support systems (tickets call notes field alerts)
Requirements
Qualifications
- 4-year degree or equivalent experience (preferred).
- 2 4 years inside sales / SDR / AE experience with quota attainment.
Confident on the phone; concise executive-ready writing. - Analytical and curious comfortable reading reports and translating data and insights into upsell narratives.
- Proptech/real estate/logistics experience a plus.
- Goal-oriented persistent coachable.
Location & Operating Norms
- Sacramento HQ Based
- In-office 3 days a week Min (MWF)
- Runs on EOS: weekly scorecard clear rocks disciplined follow-through.
- Adheres to Luxer One documentation standards and CRM hygiene expectations.
Benefits
- Be part of a rapidly growing innovative company transforming package management solutions.
- Work within a collaborative team environment guided by clear core values and EOS methodology.
- Competitive compensation professional growth opportunities and impactful work.
- 401(k) with employer match
- Generous health dental and vision benefits
- Accrued Paid Time Off and Sick Leave
Employment Type
Full Time
