QSSU - MTN212 SACCO - OPM -OPERATIONS MANAGER
QSSU - MTN212 SACCO - OPM -OPERATIONS MANAGER
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5-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Operations Manager MTN 212 SACCO
Department: Administration & Operations
Reports To: SACCO Board
Location: MTN 212 SACCO Offices
Type: Full-time
Job Purpose
To oversee and manage the day-to-day operations of the SACCO ensuring operational efficiency regulatory compliance and exceptional member service. The Operations Manager will support the implementation of the SACCO s strategic plan drive continuous improvement and ensure that financial administrative and procedural systems are functioning optimally to support sustainable growth and member satisfaction.
Key Responsibilities
Operations Management
Ensure smooth and efficient daily operations across all SACCO functions.
Monitor evaluate and improve operational processes procedures and systems.
Implement digital tools and automation to enhance service delivery and operational efficiency.
Coordinate office administration logistics procurement and record management in line with SACCO policies.
Supervise and develop staff involved in operational tasks including tellers and support personnel.
Financial & Risk Management
Collaborate with the finance team and Treasurer to monitor cash flow budgets and expenditures.
Ensure timely and accurate financial and statutory reporting to the Board and regulators.
Ensure all transactions comply with internal policies and statutory regulations.
Support internal and external audits and implement audit recommendations.
Identify operational risks and implement controls to mitigate them.
Customer Service & Member Support
Oversee timely and professional handling of member queries complaints and service requests.
Develop and monitor member service standards to ensure high satisfaction levels.
Ensure accurate and timely updates of member records loan disbursements and savings operations.
Lead initiatives to improve member engagement and retention.
Compliance & Governance
Ensure adherence to SACCO policies procedures and statutory obligations.
Maintain up-to-date knowledge of regulatory changes and ensure their implementation.
Prepare and submit operational reports to the Board and regulatory bodies.
Support governance processes including Board meeting preparation and documentation.
People & Performance Management
Supervise finance and administration staff providing coaching training and performance evaluations.
Develop and implement staff work plans KPIs and performance improvement strategies.
Foster a culture of accountability teamwork and continuous learning.
Requirements
Qualifications & Experience
Bachelor s degree in Business Administration Finance Accounting or a related field.
Professional certification (e.g. CPA ACCA) is an added advantage.
Minimum of 5 years of relevant experience in operations with at least 3 years in a supervisory or managerial role preferably in a financial institution or SACCO.
Experience with SACCO management systems or core banking platforms is desirable.
Solid understanding of SACCO principles savings and credit products and regulatory requirements.
Skills & Competencies
Strong organizational and multitasking skills.
Excellent leadership and team management abilities.
Analytical and problem-solving skills.
High level of integrity confidentiality and ethical conduct.
Proficiency in Microsoft Office and SACCO management systems.
Strong communication and interpersonal skills.
Ability to manage change and lead cross-functional teams.
Key Performance Indicators (KPIs)
Operational efficiency and turnaround time for services.
Member satisfaction and retention rates.
Compliance with internal policies and regulatory requirements.
Accuracy and timeliness of reports and records.
Successful implementation of automation and process improvements.
Staff productivity and performance against KPIs.
Audit findings and resolution rate.
Member growth and financial sustainability metrics.
Note:
Only shortlisted applicants will be contacted.
The deadline for applications is not later than Monday 25th August 2025 12:00pm
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION
Q-Sourcing Servtec is an equal opportunity employer. Only shortlisted applicants will be contacted and any solicitation will result in disqualification
Employment Type
Full Time
