The NOC Administrator is responsible for managing and maintaining the organizations network infrastructure to ensure seamless connectivity and secure communication. This role supports the critical operations of immigration systems including data exchange case management and client interactions by ensuring the reliability and security of network systems.
Responsibilities
- Network Maintenance: Monitor maintain and troubleshoot network systems including LAN WAN and VPN connections to ensure high availability and performance.
- Security Implementation: Configure and manage firewalls intrusion detection systems and other security measures to protect sensitive immigration data.
- System Upgrades: Install and update network hardware and software ensuring compatibility with immigration software platforms and compliance with industry standards.
- Performance Optimization: Analyze network performance and implement improvements to support high-demand periods such as visa application deadlines.
- Documentation: Maintain detailed records of network configurations changes and troubleshooting procedures.
- Collaboration: Work closely with system administrators database administrators and software developers to ensure seamless integration of network systems with immigration platforms.
- User Support: Provide technical support to staff and clients resolving network-related issues promptly.
Requirements
Knowledge and Experience
- Bachelors degree in Computer Science Information Technology or a related field.
- 3 5 years of experience in network administration preferably in industries handling sensitive data (e.g. legal government or immigration).
- Proficiency in managing network devices such as routers switches and firewalls.
- Experience with network monitoring tools (e.g. SolarWinds Wireshark).
- Strong understanding of networking protocols (e.g. TCP/IP DNS DHCP).
- Knowledge of cybersecurity best practices and compliance standards (e.g. GDPR HIPAA).
- Proficiency in configuring and troubleshooting VPNs and wireless networks.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced mission-critical environment.
- Relevant certifications to enhance qualifications include but not limited to: o Dell EMC Certified Associate Networking o Fortinet Network Security Expert (NSE) Certification o Cisco Certified Network Associate (CCNA) o CompTIA Network o Certified Information Systems Security Professional (CISSP) o AWS Certified Advanced Networking Specialty
- Fluency in both English and Kiswahili (spoken and written).
- Previous experience in the aviation industry is a plus.
- Tanzanians national only.