Customer Service Specialist
Customer Service Specialist
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
3PL & Operations Management
- Ownership of O2C (Order to Cash) process for both finished goods and VISITs in SAP including events and services of RB coolers/VISIT items.
- Prepare route plans of daily shipments/deliveries and coordinate with 3PL Logistics Vendor .
- Create efficiencies and productivity with a continuous improvement mindset.
- Contribute and assist Daily invoicing Operations.
- Validate 3PL invoices and contribute in the approval process.
- Coordinate internally and externally for a fluent and issueless operations.
- Ensuring all systems are updated timely to reflect actual data.
- Ensuring requested reports for the daily/monthly activities.
- Articulate key performance indicators related to cost performance and optimization and the insights associated with them.
- Track customer perceived service level and customer satisfaction with proper reporting methodology. Proactively lead customer visits and periodical meetings.
- Work towards the resolution of logistical and operational issues originating both from the 3PL and customer.
- Provide accurate and helpful information to support internal and external customers being the interface with the logistics providers for issues related to the deliveries.
- Execute stock transaction entries in SAP.
- Execute stock count operations based on the guidelines.
- Accountability on accuracy of the stock in the warehouses.
- Month/Year end closing execution and monitoring of periodical tasks.
Project Data Management and Reporting
- Deliver routine daily customer service activities of Finished Goods and Visibility Items.
- Make sure sufficient reporting mechanism and systems in place and fully in use.
- Maintain Systems and Database integrity between 3PL and SAP.
- Document and updated of local processes.
- Manage projects when necessary.
Qualifications :
- Minimum 4-5 years of experience in Logistics Warehousing and Customer Service of Finished Products and Visibility Items in a Multi-National Company
- Experience of working in customer service warehousing logistics and transportation processes is a must.
- Experience of managing a 3PL vendor is a must.
- Working knowledge of SAP TM(Transportation Management Tool ) and MS products such as Excel Word and PowerPoint.
- Experience in creative thinking and development of innovative solutions to complex customer challenges.
- Experienced in managing large accounts on a regional.
Ek Bilgiler :
- Working knowledge of SAP R4 HANA is required.
- Active usage of MS Excel is required. Database management macros coding skills would be highly prefered.
- Attention to detail results driven reliable analytically strong team players.
- English proficiency will be advantageous .
- Being a solution oriented team player dynamic and able to adapt to a fast-paced environment.
- Excellent presentation preparation skills.
- A great team player with a self-initiative mindset.
- Ability to work both independently and as part of a cross-functional team
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
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