Support
Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Sr Application Support is responsible for providing settlement processing and report generation for our Enterprise level merchants solving complex problems implementing new processors and applications in our production systems and acting as a liaison between Operations Product Development and Customer Support to coordinate system changes and enhancements.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
Must have a High School diploma or equivalent or relevant work experience
Preferred Qualifications
2 or more years of work experience
Bachelors Degree in Computer Science Information Technology or Information Systems or Engineering
Five years of payment processing experience or equivalent e.g. finance industry
Three years of Windows and UNIX experience including shell scripting
Two to three years of database experience and SQL skills
Experience with file transfer protocols such as FTP SFTP ConnectDirect
Two years of experience on one or more programming languages such as shell scripting Perl Java JavaScript PHP.
Knowledge on CAESP(scheduling package) TSO & TPX JCL Sysview C1 Endeavor Netcool Alerting Tool ServiceNow Ticketing Tool
Understanding in Incident Problem and Change management per the ITIL process.
Five years of payment processing experience or equivalent e.g. finance industry
Ability to function effectively in a fast-paced environment with multiple priorities
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills such as root cause analysis
Experience working directly with customer support to solve technical problems
Must have a strong commitment to execution follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Exceptional organization skills
High level of attention to detail
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
