Desktop Support
Desktop Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Desktop Support
Location: Should be ok to travel between Mahwah NJ/Clifton NY and NY
Job Type: Contract
Must speak Spanish
Timing: 7 AM 8 PM any 9 hours
- Local service support for Windows & MAC - laptops desktops PCs and etc.
- Onsite service for routine work performed on customers computer equipment. Service includes onsite installations of hardware and software including testing hardware relocations addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
- Provide maintenance (response diagnosis repair and restore) of the physical devices at customer locations
- Onsite maintenance and support of customers printers (HP Cannon Xerox Zebra Sato handheld label printers etc.) which includes consumables replacement and troubleshooting for fixing print Issues
- Coordinate with Engineering team to ensure incidents are resolved according to service level targets
- Perform final checks prior to closing incidents:
- User confirmation that service has been restored
- User satisfaction survey
- Confirmation of correct incident categorization for Problem Management
- Confirmation of sufficient resolution detail for Problem Management
- Assessment of any required changes to Configuration Management System
- Update the Knowledge base
- Proactive maintenance
- Service requests
- Device incident management
- Process support
- Management of the service team management and production of statistics
- Remote Hands Services
- Special support during Sales Period
- Out of support service hours
- Other tasks as assigned by the Movate or Customer side supervisor
Employment Type
Full-time
