Telephone Operator
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
As a Telephone Operator at Fairmont Doha youll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth professionalism and grace. Youll facilitate guest service requests ensure smooth inter-department coordination manage emergencies and safeguard guest satisfaction throughout their stay.
Key Responsibilities
- Promptly and courteously handle all incoming calls following established telephone etiquette.
- Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
- Monitor and expedite guest requests liaising with relevant departments to ensure timely delivery
- Serve as the central communication point in emergencies coordinating responses per hotel safety protocols
- Manage wake-up calls ensuring both accuracy and punctuality
- Record guest preferences service interactions and incidents in the appropriate systems
- Handle in-room dining orders and assist with coordination of guest-facing services as needed
- Uphold guest confidentiality and data privacy at all times
- Take proactive ownership of the guest experience ensuring satisfaction through attentive communication and resolution
Qualifications :
- Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office Royal Services or Call Centres is a valuable asset
- Excellent written and spoken English. Additional languages are advantageous
- Strong computer literacy especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
- Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
- A genuine passion for exceptional guest service and a track record of surpassing expectations
- Strong multitasking skills good judgment and composure in a high-paced environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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