Senior Service Manager Pacs / Ris (Hybrid)
Senior Service Manager Pacs / Ris (Hybrid)
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Job Description
SENIOR SERVICE MANAGER PACS / RIS (HYBRID)
Portuguese company hires for hybrid work
Locations:Lisbon or Porto
Working Model: Hybrid model (70% remote; 30% in person)
Language Requirements:Fluent Portuguese and English B2
Seniority:5 Years
Sector:Healthcare
Instructions:Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.
The Senior Service Manager is responsible for the operational leadership and management of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) with a primary focus on PACS/RIS solutions. This role ensures the delivery of high-quality imaging informatics services manages vendor relationships and leads cross-functional teams supporting both clinical and IT stakeholders.
Key Responsibilities
Operational Management:
- Oversee the daily operations of PACS/RIS including system performance monitoring and issue resolution.
- Manage service delivery timelines resource planning and allocation.
- Ensure adherence to healthcare regulations and data protection standards.
- Develop and maintain standard operating procedures (SOPs) contingency plans and service level agreements (SLAs).
- Coordinate with support teams to handle escalations and resolve complex technical issues.
Team Leadership:
- Provide guidance coaching and support to team members.
- Foster a culture of continuous improvement collaboration and professional growth.
- Lead and facilitate change management initiatives within imaging informatics.
Compliance & Quality Assurance:
- Ensure all systems comply with relevant regulatory standards (e.g. DICOM HL7 GDPR).
- Conduct and oversee audits risk assessments and corrective actions.
- Drive quality improvement initiatives to enhance system performance reliability and user satisfaction.
Qualifications & Experience -Make sure these are visible on your CV
- Bachelors or Masters degree in Health Informatics Information Technology Radiology or a related field.
- Minimum of 5 years experience managing PACS/RIS systems ideally with Philips IntelliSpace PACS or Vue PACS.
- Strong understanding of radiology workflows and standards including DICOM HL7 and healthcare IT protocols.
- Proven track record in service delivery and operational management.
- Excellent leadership communication and problem-solving skills.
Preferred Certifications
- Philips PACS/RIS certification or practical experience (nice to have)
- ITIL Foundation or higher
- PMP or PRINCE2 certification (for project management)
Nice to Have
- Additional language skills
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Required Experience:
Manager
Employment Type
Unclear
