Operations & Scheduling Coordinator
Operations & Scheduling Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
We re Hiring: Operations & Scheduling Coordinator - Nigh Shift
The ideal candidate will have strong experience in scheduling jobs and managing technician workloads along with excellent communication and problem-solving skills. If you re proactive detail-oriented and thrive in a fast-paced environment this role could be a great fit for you.
Requirements
Key Responsibilities
Scheduling & Coordination
Manage technician scheduling route optimization and workload balancing.
Oversee reschedules cancellations and overflow call handling.
Liaise directly with technicians to ensure smooth daily operations.
Customer Support
Handle inbound calls customer inquiries and appointment setting.
Maintain a professional customer-first approach in all interactions.
Follow through on customer issues to ensure timely resolution.
Back-Office & Reporting
Maintain accurate CRM records for all calls jobs and customer touchpoints.
Consolidate data into clear reports and dashboards for leadership and franchise reporting.
Assist with payroll billing and compliance-related administrative support.
Qualifications
Proven experience in scheduling jobs and managing field staff.
Strong communication skills with clear professional English.
Excellent attention to detail and ability to balance multiple priorities.
Familiarity with CRMs (Service Minder or similar preferred).
Analytical mindset for reporting and workflow optimization.
Proactive reliable and able to work independently under management guidance.
Benefits
- Healthy supportive and conducive work environment (Great Place to Work Certified for three consecutive years!)
- Work with an innovative company delivering cutting-edge solutions across multiple industries
- Lead a team in a fast-paced high-growth environment
- Competitive salary with opportunities for career advancement
- Collaborative forward-thinking work culture
- 21 leave credits plus all client-based holidays
- HMO coverage with dependent benefits
- Exposure to world-class leadership from both local and international supervisors
Key Responsibilities Scheduling & Coordination Manage technician scheduling, route optimization, and workload balancing. Oversee reschedules, cancellations, and overflow call handling. Liaise directly with technicians to ensure smooth daily operations. Customer Support Handle inbound calls, customer inquiries, and appointment setting. Maintain a professional, customer-first approach in all interactions. Follow through on customer issues to ensure timely resolution. Back-Office & Reporting Maintain accurate CRM records for all calls, jobs, and customer touchpoints. Consolidate data into clear reports and dashboards for leadership and franchise reporting. Assist with payroll, billing, and compliance-related administrative support. Qualifications Proven experience in scheduling jobs and managing field staff. Strong communication skills with clear, professional English. Excellent attention to detail and ability to balance multiple priorities. Familiarity with CRMs (Service Minder or similar preferred). Analytical mindset for reporting and workflow optimization. Proactive, reliable, and able to work independently under management guidance.
Employment Type
Full Time
